Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Generic

Thomas Wassell

Cleckheaton,Kirklees

Summary

Dedicated professional with expertise in complaint handling, known for a welcoming demeanour and exceptional patience. Demonstrates strong professionalism and etiquette, ensuring compliance with health and safety standards. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Front of house team member

Bennett's Eggs & The Garden Coffee Lounge
Liversedge, Kirklees
2024.06 - Current
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Assisted guests with queries or requests for optimal guest experience.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

GCSEs - English, Maths, Science, Business Studies, Art, Design and technology, Physical Education

Hipperholme Grammar School
Hipperholme, Calderdale
2019.09 - 2024.06

A-Levels - Business, Media Studies, Information Technology

Elliott Hudson College
Leeds
2024.09 -

Skills

  • Complaint handling competence
  • Welcoming demeanour
  • Patience and tolerance
  • Professionalism and etiquette
  • Health and Safety Compliance

Certification

Full UK Driving License

01/09/2025 - Present

Accomplishments

Hipperholme Grammar School Rotary Award

After being diagnosed with Crohn's disease in 2021, I went on to miss a lot of education within that year. I wasn't going to let Crohn's dictate my life so I came back and made a full recovery. I was awarded this for patience and persistence.

Timeline

A-Levels - Business, Media Studies, Information Technology

Elliott Hudson College
2024.09 -

Front of house team member

Bennett's Eggs & The Garden Coffee Lounge
2024.06 - Current

GCSEs - English, Maths, Science, Business Studies, Art, Design and technology, Physical Education

Hipperholme Grammar School
2019.09 - 2024.06
Thomas Wassell