Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
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Ritu Rani

Ritu Rani

Sydenham,West Midlands

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Experienced hospitality professional with focus on enhancing customer experiences and ensuring smooth daily operations. Create welcoming environments and handle customer interactions with ease, leveraging strong communication and problem-solving skills. Committed to maintaining high standards of service and contributing to team success.

Overview

2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Front of house team member

Cake Box
Coventry, West Midlands
04.2024 - 04.2025
  • Maintained high standards of customer service during peak times.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Facilitated positive dining experiences by providing excellent customer service.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Managed customer-related issues following company policies and procedures.
  • Informed customers regarding ingredients used to address allergy and dietary issues.

Customer assistant

Harri Hyperstore
Chandigarh, India, Chandigarh
02.2023 - 03.2024
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Stocked shelves regularly for easy access to products by customers.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Provided excellent customer service to ensure repeat business.
  • Assisted customers with product selection to ensure satisfaction.
  • Improved customer relations by promptly addressing queries and concerns.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Handled cash and card payments with accuracy.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Education

Master of science in management (MSc Management) - Management

BPP University, London
London
04.2024 - 04.2025

Skills

  • Professionalism and etiquette
  • In-Person sales techniques
  • Patience and tolerance
  • Food service regulation compliance
  • Foreign language fluency
  • Cleaning duties mastery
  • Effective co-ordination
  • Complaint handling competence
  • Payments processing accuracy
  • Cash handling
  • Payment Processing
  • Queue management
  • Active listening
  • Booking management
  • Basic accounting
  • Complaint handling
  • Customer complaint management
  • Food hygiene understanding
  • Telephone customer service
  • Customer experience

Languages

English
Fluent
Hindi
Fluent

Affiliations

  • Reading Books, Listening Music

Certification

Food Hygiene and safety for caterers level 2

Timeline

Front of house team member

Cake Box
04.2024 - 04.2025

Master of science in management (MSc Management) - Management

BPP University, London
04.2024 - 04.2025

Customer assistant

Harri Hyperstore
02.2023 - 03.2024
Ritu Rani