Aneka Mahesh
Oxford,Oxfordshire
Summary
Offering a strong foundation in customer service and communication, with positive attitude and willingness to learn, I am a self-motivated, reliable and hard working full time university student looking for a part time job . I am mature team worker and adaptable to all challenging situations, able to work well in a team environment as well as using my own initiative.
Overview
3
3
years of professional experience
Work History
Front of house team member
The Red Lion and Cellar Room Pub
Betchworth, Surrey
09.2020 - 08.2023
- Serving customers from behind the bar, offering advice on drinks or the food menu.
- Responsible for keeping the bar clean and tidy, collecting empty plates & glasses
- Preparing the bar for service and restocking wines and spirits
- Operating the tills and taking cash.
- Ensuring all cash, charge, float, and till procedures are carried out in accordance with company policies
- Delivering food and drinks from the kitchen and bar to respective tables to meet timely expectations.
- Providing a professional, friendly, and courteous service to all service to all customers
- Handling complaints effectively, resulting in increased customer satisfaction.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
One week of work experience
The Village Veterinary Centre
Redhill , Surrey
05.2022 - 05.2022
- Monitor animals recovering from surgery and notify Veterinarians of any unusual changes or symptoms.
- Clean and maintain kennels, and animal holding areas to control the spread of disease.
- Hold or restrain animals during veterinary procedures
- Shadow a Veterinarian during appointments and make notes.
- Assist Veterinarians in examining animals to determine the nature of illnesses or injuries.
- Clean, maintain, and sterilise instruments or equipment.
- Prepare feed for animals according to specific instructions, such as diet lists or schedules.
- Perform office rection duties, such as scheduling appointments or helping customers.
Education
A-Levels -
St Bede's School
Redhill 09.2022 - 06.2023
Bachelor of Science - zoology
Oxford Brookes University
Oxford 09.2023 -
Skills
- Customer service excellence
- Strong ability to understand new information and adapt to new environments
- Cash handling expertise
- Complaint handling competence
- In-Person sales techniques
- Stock control efficiency
- Punctuality and time management
- Positive, friendly attitude
- Hostess experience
- Telephone etiquette
- Order taking
- Highly responsible and reliable
- Attention to detail
Timeline
Bachelor of Science - zoology
Oxford Brookes University
09.2023 -
A-Levels -
St Bede's School
09.2022 - 06.2023
One week of work experience
The Village Veterinary Centre
05.2022 - 05.2022
Front of house team member
The Red Lion and Cellar Room Pub
09.2020 - 08.2023
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