Summary
Overview
Work history
Education
Skills
Timeline
Generic

Theo Spencer

Coventry,Warwickshire

Summary

I am a hard working, very driven person, who enjoys customer interaction. I am a very socially confident person which helps me understand a customers needs, as well as being able to work on a team of people very easily. This has helped me provide high levels of customer care and provide good, and being able to converse my ideas in large groups of people with ease. During my time at college and Bablake, I boasted an oustanding attendence rating showing that I am a trustworhthy person, which is also presented in the fact I have never missed work for my current job and have often been available for extra shifts. These are just a few things that I believe show that I can excel in very different workplaces.

Overview

1
1
year of professional experience
24
24
years of post-secondary education

Work history

Customer assistant

Go Ape
Coventry, Warwickshire
2025.03 - Current
  • Assisted customers with product selection to ensure satisfaction.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Cross-sold related products at the point of purchase boosting overall sales volumes.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Attended monthly meetings presented by managers based on personal, and company performance
  • Ensured health and safety regulations complied within work premises at all times.

Education

B-Tech Level 3 extended diploma - Business

WCG
Royal Leamington Spa, Warwickshire

GCSEs - English Language

Bablake
Coventry
2019.09 - 2024.07

GCSEs - English Literature

Bablake
Coventry
2019.09 - 2024.07

GCSEs - Maths

Bablake
Coventry
2019.09 - 2024.07

GCSEs - Biology

Bablake
Coventry
2019.09 - 2024.07

GCSEs - Geography

Bablake
Coventry
2019.09 - 2024.06

Skills

  • Sales persuasion
  • Feedback reception
  • Communication excellence
  • Up-Selling experience
  • Customer Service
  • Product knowledge
  • Refund processing
  • Cross-selling techniques

Timeline

Customer assistant

Go Ape
2025.03 - Current

GCSEs - English Language

Bablake
2019.09 - 2024.07

GCSEs - English Literature

Bablake
2019.09 - 2024.07

GCSEs - Maths

Bablake
2019.09 - 2024.07

GCSEs - Biology

Bablake
2019.09 - 2024.07

GCSEs - Geography

Bablake
2019.09 - 2024.06

B-Tech Level 3 extended diploma - Business

WCG
Theo Spencer