Gary Darnell
Radcliffe,manchest
Summary
Accomplished professional with extensive expertise in retail sales and customer service, demonstrating exemplary customer service and conflict resolution skills. Proven ability to enhance customer satisfaction through effective communication, sales persuasion, and complaint management. Adept at team leadership and warehouse coordination, ensuring seamless operations and health and safety compliance. Career goals include advancing into senior leadership roles to further drive team success and operational excellence.
Overview
11
11
years of professional experience
Work History
Customer assistant
BT
Manchester, Manchester
12.2023 - Current
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Ensured health and safety regulations complied within work premises at all times.
- Provided excellent customer service to ensure repeat business.
- Improved customer relations by promptly addressing queries and concerns.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Revenue officer
Carlisle Support Services
Manchester, Manchester
11.2020 - 12.2023
- Issuing penalty fares and TIR
- Customer service
- Ensuring customers follow the rules of the railway
Civil enforcement officer
NSL
Manchester, Manchester
04.2017 - 07.2020
- Increased compliance rates by providing clear explanations about contraventions to vehicle owners.
- Dealt with complex cases involving disputed penalty charges for fair resolution.
- Utilised handheld computer devices to process penalties efficiently, enhancing productivity levels.
- Identified illegal parking activities for swift action and rectification.
- Conducted routine investigations to uphold local bylaws and regulations.
- Improved community safety by conducting regular patrols and enforcing parking regulations.
- Fostered good relationships within the community through professional conduct and courteous interactions.
- Assisted members of the public, fostering a positive image of local enforcement services.
- Responded promptly to complaints about unauthorised parked vehicles for immediate resolution.
- Patrolled assigned areas regularly, ensuring consistent enforcement of parking restrictions.
- Enhanced public understanding of traffic laws with proactive education initiatives.
- Held polite, professional manner, handling confrontation with tact and diplomacy.
- Used two-way radio to liaise with supervisors and find positive outcomes to complex issues.
Training supervisor
Cineworld
Didsbury, Manchester
01.2014 - 03.2017
- Created engaging learning materials, resulted in increased understanding and knowledge retention.
- Maintained an amicable relationship with all employees; this facilitated smoother communication regarding any issues or concerns related to the training process.
- Motivated trainees towards professional growth with focused mentoring sessions.
- Collaborated with management to identify training needs, developed tailored programmes accordingly.
- Resolved staff queries promptly which resulted in smooth execution of work procedures.
Education
GCSEs -
parrenthorn high school
ManchesterA-Levels - Public serves
Bury College
BurySkills
- Communication excellence
- Conflict mediation
- Sales persuasion
- Feedback reception
- Retail software proficiency
- Ticketing system usage
- Technological literacy
- Customer satisfaction enhancement
- Team player
- Cash handling
- Customer Service
- Product knowledge
- Conflict Resolution
- Night shift coverage
- Retail sales expertise
- Exemplary customer service
- Group leadership
- Hard-working
- Telephone etiquette
- Warehouse and delivery coordination
- Complaint handling
- Customer complaint management
- Stock replenishment
- Health and Safety Compliance
- Public speaking
- Team Leadership
Timeline
Customer assistant
BT
12.2023 - Current
Revenue officer
Carlisle Support Services
11.2020 - 12.2023
Civil enforcement officer
NSL
04.2017 - 07.2020
Training supervisor
Cineworld
01.2014 - 03.2017
GCSEs -
parrenthorn high school
A-Levels - Public serves
Bury College
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