NATHAN THOMAS
Dundee,Angus
Summary
Dedicated professional with expertise in retail sales and customer service, known for enhancing customer satisfaction through effective communication and conflict mediation. Demonstrates strong skills in order processing, brand promotion, and sales reporting, contributing to successful team dynamics and achieving sales targets. A well-organised multitasker committed to continuous improvement and career advancement within the retail industry.
Overview
7
7
years of professional experience
Work history
Customer Assistant
Primemart Super Stores
Lagos, Nigeria
2024.01 - 2025.04
- Reduced stock wastage with thorough use-by date checks and proactive stock rotation.
- Supported shop operations by helping management, meeting personal targets and upholding policies.
- Checked and rotated full range of fresh produce on basis to ensure quality and safety of all items.
- Assisted in addressing any problems or inquiries that customers may have during their visit.
- Providing assistance to customers with their shopping needs, including finding items, checking stock, and providing product information.
- Working closely and sensible with other store staffs to support each other and maintain a cohesive team environment.
- Operated till systems smoothly, streamlining check-out process for customers.
- Provided excellent customer service to ensure repeat business.
- Collaborated efficiently with team members to maintain smooth store operations.
- Stocked shelves regularly for easy access to products by customers.
- Assisted customers with product selection to ensure satisfaction.
- Offered advice on product selection for enhanced levels of support and service.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Fashion Design Intern
Babfet Clothing
Lagos
2020.02 - 2022.11
- Carried out market research, keeping up to date with new market trends to create commercial products.
- Sewing dress for customers.
- Designed products that meet agreed design aesthetic and brand values.
- Increased customer outreach to increase brand recognition.
- Planned tasks and workflows for teams to achieve goals and meet deadlines.
- Assisted with establishing deadlines and monitoring progress of teams or projects against objectives.
- Received in-person visitors and announced arrivals to executives.
- Accepted, sorted, and distributed incoming and outgoing mail and documents.
- Developed business relationships during company events, meetings and workshops.
- Followed company guidelines in scheduling staff training sessions.
- Helped prepare budgets, track expenses and prepare purchase orders.
Store Assistant
Jendol Super Stores
Lagos, Nigeria
2018.03 - 2019.12
- Processed customer cash or contactless payments using Point of Sale (POS) system.
- Addressed customers requests and complaints professionally and built relationships with current and potential customers.
- Informed customers of shop promotions to encourage purchases.
- Helped customers in packing and carrying merchandise to exit point.
- Achieved and maintained high standards of housekeeping, organisation and cleanliness throughout shop premises.
- Leveraged customer service, mediation and active listening skills to address and resolve customer complaints.
- Provided fast, friendly and accurate service at tills to deliver on team targets.
- Assisted customers in locating desired merchandise.
- Supervised visitor purchases to detect and prevent theft.
- Advised customers about available products matching stated desires.
- Greeted customers to offer prompt assistance and assess current needs.
- Worked quickly to handle high flow of customers needing assistance.
- Bagged, wrapped and packaged sold items for customers.
- Handled customer complaints to restore satisfaction and maintain loyalty.
- Illustrated product features to visitors to boost buyer awareness.
- Maintained in-depth knowledge of store items to provide advice and recommendations to customers.
- Coordinated with team members for smooth store operation.
- Arranged displays attractively, driving impulse purchases.
- Directed customers towards desired merchandise successfully reducing search time.
- Ensured products' freshness by regularly checking and removing expired items.
- Demonstrated product usage and features to customers.
Education
O Level - Accounting And Finance
Iba Housing Estate Senior Secondary School
Lagos, Nigeria 2013.01 - 2016.05
Bachelor of Science - Computer Science
Edinburgh Napier University
Edinburgh 2025.09 -
Skills
- Hard-working
- Information gathering
- Well-organised multitasker
- Team player
- Retail sales expertise
- Order processing
- Brand Promotion
- Sales reporting
- Customer satisfaction enhancement
- Conflict mediation
- Sales persuasion
- Communication excellence
- Patience and tolerance
- Customer Service
Personal Information
Nationality: Nigerian
Interests
- Reading
- Playing games
- Swimming
- Outgoing
- Cooking
- Cleaning
Work preference
Work Type
Part timeTimeline
Bachelor of Science - Computer Science
Edinburgh Napier University
2025.09 -
Customer Assistant
Primemart Super Stores
2024.01 - 2025.04
Fashion Design Intern
Babfet Clothing
2020.02 - 2022.11
Store Assistant
Jendol Super Stores
2018.03 - 2019.12
O Level - Accounting And Finance
Iba Housing Estate Senior Secondary School
2013.01 - 2016.05