Akeel Kiani
Coventry,West Midlands
Summary
Customer-focused Car Sales Executive experienced in delivering friendly, professional service. Identifies client needs and secures profitable sales through passionate, personalised pitching. Calm and productive under pressure to achieve targets and deadlines. Passionate about the automotive industry and well suited to Car sales and Aftersales roles within main dealer and independent dealership environments.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer assistant
Lidl
Coventry, West Midlands
2023.11 - Current
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed high-pressure situations to achieve customer satisfaction during peak hours.
- Increased sales through suggestive selling techniques.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Handled cash transactions accurately, building trust between business and clientele.
- Collaborated with team members to ensure smooth store operations.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
Store assistant
Sports Direct
Coventry, West Midlands
2022.05 - 2023.09
- Boosted sales by employing suggestive selling techniques to enhance customer engagement.
- Arranged displays attractively, driving impulse purchases.
- Provided product information to facilitate informed purchasing decisions.
- Resolved customer complaints promptly, contributing to high satisfaction levels.
- Improved product availability by effectively restocking shelves.
- Monitored shop floor to prevent theft and minimise losses.
- Supported colleagues during peak hours for efficient checkout process.
- Collaborated with team members to ensure efficient store operations.
Store assistant
Next Retail
Coventry, West Midlands
2021.09 - 2022.03
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Provided personalised customer service to encourage customer loyalty.
- Directed customers towards desired merchandise successfully reducing search time.
- Handled complaints efficiently, ensuring customer satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted colleagues during peak hours to maintain efficient checkout flow.
- Monitored shop floor consistently to deter thefts and losses.
Waiter
Eastern Diner
Coventry, West Midlands
2020.12 - 2021.08
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
- Explained dish components clearly to inform customers' decisions.
- Managed table settings, enhancing dining experience for guests.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Handled payment transactions, ensuring efficient customer checkout.
- Remained calm under pressure, ensuring better performance during peak hours.
- Completed side duties, including refilling condiments, maintaining an organised workplace.
Education
GCSEs - Maths, English, Science
Foxford Secondary School
Coventry 2016.08 - 2020.07
Btec Level 3 National Diploma - Btec Sport and Science
Etone Academy Sixth Form
Nuneaton, Warwickshire 2020.09 - 2022.07
Skills
- Customer Service & Aftersales Support
- Complaint resolution
- Client relations
- Service Booking & Scheduling
- Phone, Email & CRM Systems
- KPI awareness
- Sales persuasion
- Sales negotiation
- Time Management & Attention To Detail
- Professional Communication
- Team player
- Well-organised multitasker
Timeline
Customer assistant
Lidl
2023.11 - Current
Store assistant
Sports Direct
2022.05 - 2023.09
Store assistant
Next Retail
2021.09 - 2022.03
Waiter
Eastern Diner
2020.12 - 2021.08
Btec Level 3 National Diploma - Btec Sport and Science
Etone Academy Sixth Form
2020.09 - 2022.07
GCSEs - Maths, English, Science
Foxford Secondary School
2016.08 - 2020.07