Susan (Sue) McDonagh
Charlton,London
Summary
Highly skilled professional with expertise in resilience in stressful situations, customer experience, and multitasking capability. Adept at handling financial transactions and proficient in call centre software usage. Demonstrates strong conflict resolution skills, aiming to enhance operational efficiency and customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer advisor
STM Group
Woolwich, Greenwich
01.2024 - 09.2024
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Customer advisor
National Car Parks
Ebbsfleet Kent, Kent
07.2010 - 09.2020
- Cultivated strong relationships with customers to drive engagement.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Assisted customers in product selection, resulting in increased sales.
- Resolved customer complaints effectively, maintaining brand reputation.
Car Park Manager
Vinci Park Serices UK LTD
Stratford, Newham
05.2006 - 06.2007
- Handled customer complaints promptly, improved customer relations.
- Ensured park cleanliness by coordinating regular maintenance activities.
- Negotiated contracts for supply of equipment and services, achieved cost savings.
Central Controlroom Manager (DVLA Contract)
Vinci Park Serices UK LTD
Belvedere, Bexley
05.1998 - 04.2006
- Led performance reviews, identified areas for improvement.
- Enforced safety regulations to reduce workplace accidents.
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Piloted change management initiatives successfully improving organisational adaptability.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
Education
C.L.A.I.T. - Word Processing, Excel, Database.
Woolwich College
Woolwich, Greenwich 09/1993 - 05/1994
CSE's - English & Maths
Plumstead Manor Shool
Plumstead, Greenwich 09/1974 - 07/1975
Skills
- Resilience in stressful situations
- Customer experience
- Multitasking capability
- Financial transactions handling
- Call centre software usage
- Conflict Resolution
Affiliations
- Dog walking, Gardening, Puzles/Quizzes
Accomplishments
Awarded customer service advisor of the year 2014
H&S 1 & 2 certificates
Conflict handling
SIA in CCTV, Door supervision, Security guarding (now expired)
Fire training
Positive performance course
Certification
Awarded promotion on the DVLA contract due to problem solving on behalf of DVLA and Vinci Park Services.
Was approached by a former company to oversee Stratford Multi Storey Car Park at the request of Newham Council.
Professional telephone manor.
Excellent face to face customer service skills.
Investigational skills.
References
References available upon request.
Car Park Award Nominee
I was entered into this award by BTP as whilst on patrol at Ebbsfleet's five car parks, I came across a couple of would be tyre thieves!
Timeline
Customer advisor
STM Group
01.2024 - 09.2024
Customer advisor
National Car Parks
07.2010 - 09.2020
Car Park Manager
Vinci Park Serices UK LTD
05.2006 - 06.2007
Central Controlroom Manager (DVLA Contract)
Vinci Park Serices UK LTD
05.1998 - 04.2006
C.L.A.I.T. - Word Processing, Excel, Database.
Woolwich College
09/1993 - 05/1994
CSE's - English & Maths
Plumstead Manor Shool
09/1974 - 07/1975
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