Hafiza Farwa Amjad
London
Summary
Enthusiastic Customer Advisor with knack for resolving issues swiftly and enhancing customer satisfaction. Known for creating welcoming atmosphere and building lasting customer relationships. Increased customer retention and drove improvements in service quality through insightful feedback and proactive assistance.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer advisor
Bantoly Limited
London
06.2024 - 11.2025
- Assisted customers in product selection, resulting in increased sales.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Resolved customer complaints effectively, maintaining brand reputation.
- Delivered personalized service to each client, fostering trust and loyalty.
- Offered prompt solutions to maintain customer satisfaction.
- Implemented feedback from customers, improved service quality.
Customer assistant
Sainsbury's
London
01.2024 - 04.2024
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Provided product information and recommendations to support informed purchasing decisions.
- Collaborated with team members to maintain cleanliness and organisation throughout store.
- Handled stock replenishment to ensure product availability on shelves for customers.
Education
B.Sc Math (Hons) - Math
Government Collage Woman University
Pakistan 09.2018 - 07.2022
Skills
- Proactive engagement
- Team work
- Customer focus
- Resilience in stressful situations
- Multitasking capability
- Bilingual or multilingual
- Empathy and understanding
Certification
- Door Supervisor
- First Aid
- Care Certificate Standards (1-15)
LANGUAGE
English
Urdu
Punjabi
Hindi
Timeline
Customer advisor
Bantoly Limited
06.2024 - 11.2025
Customer assistant
Sainsbury's
01.2024 - 04.2024
B.Sc Math (Hons) - Math
Government Collage Woman University
09.2018 - 07.2022