Jason Johnstone
Motherwell,North Lanarkshire
Summary
Skilled animator with a strong foundation in 2D and 3D animation techniques, proficient in relevant software applications. Proven ability to manage stress effectively while delivering quality results in fast-paced environments. Knowledgeable in social media marketing and customer service, with a focus on compliance with GDPR regulations. Dedicated to leveraging communication skills to improve customer satisfaction and pursuing ongoing professional growth.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Customer Advisor
Ovo Energy
Glasgow, South Lanarkshire
2025.01 - 2025.10
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Resolved customer complaints effectively, maintaining brand reputation.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Managed large volumes of incoming calls for efficient customer service operations.
- Provided exceptional customer service to ensure a positive shopping experience.
Customer service
Currys PC World
Coatbridge, North Lanarkshire
2023.08 - 2023.12
- Provided exceptional customer service, ensuring patron satisfaction.
- Streamlined application processes to improve customer service experience.
- Provided excellent customer service leading to repeat bookings.
- Increased repeat business with superior customer service skills.
- Aided in store layout design resulting in smoother buyer journey.
- Created eye-catching window displays that increased footfall.
- Undertook end-of-day cashing up duties, ensured accurate financial records.
- Managed stock control to ensure product availability.
- Assisted in training new staff members, enhancing team efficiency.
Gym instructor
Scottish Rowing
Motherwell, North Lanarkshire
2021.12 - 2023.01
- Instructed members on correct exercise techniques, reducing risk of injury.
- Developed new gym protocols for enhanced customer satisfaction.
- Enhanced gym safety with regular equipment checks and maintenance.
- Worked one-on-one with clients on their specific fitness goals, providing constant motivation and support.
- Demonstrated use of complex gym machinery to novice users.
- Structured group classes for optimal participant interaction and learning.
- Ensured smooth day-to-day operations by efficiently managing gym schedule and resources.
Education
Scottish Qualifications Certificate - 3D animation
New lanarkshire college
Motherwell 2023.08 - 2024.06
SVQ Level 2 - Gym Instructor
Pegasus
Glasgow 2022.01 - 2022.02
A-Levels - Physical Education
Dalziel Highschool
Motherwell, North LanarkshireA-Levels - Arts
Dalziel Highschool
North LanarkshireA-Levels - Photography
Dalziel Highschool
North LanarkshireA-Levels - Maths
Dalziel Highschool
North LanarkshireA-Levels - Englsih
Dalziel Highschool
Skills
- Empathy and understanding
- Resilience in stressful situations
- Knowledge of gdpr regulations
- 2D/3D animation techniques
- [Software] 3D animation software
- 3D rendering
- Calm under pressure
- Problem-solving
- Communication skills
- Multiplatform customer service
- Social media marketing
- Quality Assurance
- Upselling
Affiliations
- Tattooing
- Gym lover
- enjoy gaming
Accomplishments
I have gathered a First aid certified and also a fire Marshall certificate for my position as a gym instructor - along side the gym instructor course I done these withing 3 weeks gaining my qualifications.
References
References available upon request.
Timeline
Customer Advisor
Ovo Energy
2025.01 - 2025.10
Customer service
Currys PC World
2023.08 - 2023.12
Scottish Qualifications Certificate - 3D animation
New lanarkshire college
2023.08 - 2024.06
SVQ Level 2 - Gym Instructor
Pegasus
2022.01 - 2022.02
Gym instructor
Scottish Rowing
2021.12 - 2023.01
A-Levels - Physical Education
Dalziel Highschool
A-Levels - Arts
Dalziel Highschool
A-Levels - Photography
Dalziel Highschool
A-Levels - Maths
Dalziel Highschool
A-Levels - Englsih
Dalziel Highschool