Ryan Pierce
East Cowes,Isle of Wight
Summary
Dynamic professional with a strong focus on customer support and resilience in stressful situations. Demonstrates exceptional skills in troubleshooting and the use of Microsoft Office Suite, including Office 365.
Enthusiastic Customer Advisor with knack for resolving issues swiftly and enhancing customer satisfaction. Known for creating welcoming atmosphere and building lasting customer relationships. Increased customer retention and drove improvements in service quality through insightful feedback and proactive assistance.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer advisor
Red Funnel Ferries
East Cowes, Isle of Wight
2022.03 - Current
- Managed large volumes of incoming calls for efficient customer service operations.
- Achieved higher customer retention through consistent follow-ups and updates.
- Developed rapport with customers for improved loyalty and repeat business.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
Education
BTEC Level 3 NED - Creative Media Practice
Isle of Wight College
Isle of Wight 2020.11 - 2022.08
Higher National Diploma - Computing
University of Portsmouth
Portsmouth 2024.09 - 2026.05
Skills
- Resilience in stressful situations
- Customer focus
- Team player
- Microsoft Office Suite
- Troubleshooting
- Empathy and patience
- Office 365 usage
- Customer support
Affiliations
- Game Development
Timeline
Higher National Diploma - Computing
University of Portsmouth
2024.09 - 2026.05
Customer advisor
Red Funnel Ferries
2022.03 - Current
BTEC Level 3 NED - Creative Media Practice
Isle of Wight College
2020.11 - 2022.08