Tia Read
Summary
Dedicated customer service professional with a proven track record in handling high-pressure situations and delivering exceptional support. Demonstrates resilience and patience under pressure, ensuring first-call resolution and effective complaint management. Skilled in call centre software usage, live chat handling, and telephone etiquette, with a strong focus on customer retention and satisfaction. Adept at multitasking and problem-solving, leveraging excellent listening and communication skills to de-escalate conflicts and maintain data confidentiality. Committed to enhancing customer experiences through positive language and assertive follow-up calls, aiming to contribute to a team-oriented environment that prioritises customer focus.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Customer advisor
Alliance healthcare
South Normanton, Derbyshire
07.2012 - 08.2016
- Cultivated strong relationships with customers to drive engagement.
- Identified and effectively resolved customer issues, consistently meeting call time targets.
- Recorded and processed customer data accurately.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Offered detailed advice on product and service benefits.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Tracked orders and diplomatically handled complaints to resolve issues.
- Offered prompt solutions to maintain customer satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided warm, positive customer care and working as a team.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed 200+ daily calls, taking orders and escalated cancellations.
Customer service
Rainydays
Mansfield, Nottinghamshire
03.2011 - 01.2012
- Dealt with Bookings for customers, party bookings and private bookings for the playcenter.
- preparing food
- cleaning
- dealing with money
- telephone calls
- customer complaints
- making sure that the area was safe and clean at all times
- working under pressure and maintaining a positive attiude
- working as a team
Education
NVQ Level 2 - English and maths
West notts college
Mansfield A-Levels - English, Maths, Music, IT, Science
The manor school
Mansfield NVQ Level 2 - Customer Service
Positive Outcomes
Mansfield, NottinghamshireBachelor of Science - Forensic Psychology
The Open University
Milton Keynes 01.2024 - 01.2027
Skills
- Resilient under pressure
- Multitasking capability
- Positive language
- Call centre software usage
- Patience under pressure
- Customer focus
- Resilience in stressful situations
- Live chat handling
- Team player
- Complaint management
- Customer Service
- Product knowledge
- Microsoft Office Suite
- Excellent listening and communication
- Conflict de-escalation
- Customer retention
- First-call resolution
- Complaint handling
- Data confidentiality
- Assertiveness
- Customer service follow-up calls
- Telephone etiquette
- Customer support
- Positive and approachable
- Problem-solving
Affiliations
- Studying
- Art
- Music
Timeline
Bachelor of Science - Forensic Psychology
The Open University
01.2024 - 01.2027
Customer advisor
Alliance healthcare
07.2012 - 08.2016
Customer service
Rainydays
03.2011 - 01.2012
NVQ Level 2 - English and maths
West notts college
A-Levels - English, Maths, Music, IT, Science
The manor school
NVQ Level 2 - Customer Service
Positive Outcomes