Naomi-Eve Duru
Milton Keynes,Buckinghamshire
Summary
Dedicated customer service professional with extensive expertise in interpreting customer service metrics and handling cash transactions. Demonstrates exceptional patience under pressure, positive language, and a strong customer focus. Proven resilience in stressful situations and a team player with excellent listening and communication skills. Proficient in Point of Sale (POS) systems, payment processing, and sales techniques. Committed to enhancing customer support through product expertise and effective sales strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Customer advisor
Boots
Milton Keyes, Buckinghamshire
07.2025 - 10.2025
- Provided exceptional customer service to ensure a positive shopping experience.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Assisted customers in product selection, resulting in increased sales.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Processed high-value payments with meticulous accuracy.
Retail advisor
Waitrose & Partners
Milton Keynes
05.2023 - 05.2025
- Maintained optimal stock levels to enhance store operations efficiency.
- Handled delicate merchandise with care, minimising potential damages.
- Assisted customers in locating items, ensuring high-quality service delivery.
- Tagged products accurately and swiftly with price tags and stickers.
Education
A-Levels - Economics, Business, Mathematics
Oakgrove Sixth Form
Milton Keynes 09.2025 -
Skills
- Customer service metrics interpretation
- Patience under pressure
- Positive language
- Customer focus
- Resilience in stressful situations
- Team player
- Cash handling
- Customer Service
- Product expertise
- Sales techniques
- Payment Processing
- Customer support
- Excellent listening and communication
- Point of Sale (POS) systems
Certification
- Lloyds Banking Group 2 Day Work Experience Certificate (Data)
Timeline
A-Levels - Economics, Business, Mathematics
Oakgrove Sixth Form
09.2025 -
Customer advisor
Boots
07.2025 - 10.2025
Retail advisor
Waitrose & Partners
05.2023 - 05.2025