2
Languages
53
years of post-secondary education
4
years of professional experience
Customer-focused professional skilled in retail software and customer relationship management. Utilises strong communication and conflict resolution skills to enhance customer satisfaction. Experienced in cash handling, processing refunds and exchanges, and operating self-checkouts. Multilingual capabilities support diverse interactions, while knowledge of restock procedures and products drives operational efficiency.
Work history
Customer assistant
1 Year 4 Months- Provided excellent customer service to ensure repeat business.
- Improved customer relations by promptly addressing queries and concerns.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Collaborated efficiently with team members to maintain smooth store operations.
- Ensured health and safety regulations were complied with within work premises at all times.
Retail Sales Assistant
8 Months- Assisted customers in product selection for increased sales.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
- Handled customer enquiries with professionalism, fostering positive brand image.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Accomplished store cleanliness by routinely tidying displays and shelves.
Retail Team Member
1 Year 2 Months- Enhanced customer interactions, leading to improved shopping satisfaction.
- Handled transactions accurately, ensuring customer satisfaction.
- Resolved customer complaints professionally, building trust in the business.
- Replenished stock quickly during peak trading hours for seamless shopping experience.
- Assisted colleagues during rush hours, strengthening teamwork and service quality.
- Managed stock levels for reduced waste and increased efficiency.
Education
Bachelor of Arts (Undergraduate) - Business Management, Data Analytics And Technology (with A Placement Year)
A-Levels equivalent (Btec) - Business Double
A-Levels equivalent (Btec) - Law
GCSE or equivalent - Mathematics
GCSE or equivalent - Chemistry
GCSE or equivalent - Physics
GCSE or equivalent - Biology
GCSE - English literature
GCSE - English language
Skills
Retail software proficiency
CRM software
Self-Checkout operation
Cash handling
Restock procedures
Product knowledge
Refund and exchange processing
Customer satisfaction
Conflict mediation
Dispute management
Communication excellence
Multilingual communication
Receiving feedback
Patience and tolerance
Technological literacy
Team player
Languages
English
Native
Urdu
Fluent
Affiliations
- History
- Hiking
- Reading
- Literature
- Art
- Gym
Timeline
Customer assistant
B&Q
2025.06 - CurrentRead More
University of Derby
Bachelor of Arts (Undergraduate) from Business Management, Data Analytics And Technology (with A Placement Year)
2024.09 Read More
Retail Sales Assistant
Dunelm
2023.10 - 2024.06Read More
Stoke-on-Trent Sixth Form College
A-Levels equivalent (Btec) from Business Double
2022.09 - 2024.06Read More
Stoke-on-Trent Sixth Form College
A-Levels equivalent (Btec) from Law
2022.09 - 2024.06Read More
Retail Team Member
Matalan
2022.08 - 2023.10Read More
St Thomas more sixth form
GCSE or equivalent from Mathematics
2017.09 - 2026.10Read More
St thomas more catholic academy
GCSE or equivalent from Chemistry
2016.09 - 2026.10Read More
St Thomas more Catholic academy
GCSE or equivalent from Physics
2016.09 - 2026.10Read More
St Thomas more Catholic academy
GCSE or equivalent from Biology
2016.09 - 2026.10Read More
St thomas more catholic academy
GCSE from English literature
2016.09 - 2026.10Read More
St thomas more catholic academy
GCSE from English language
2026.10Read More