Cole Rogers
Birmingh,West midlands
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.
Friendly and approachable, bringing strong communication and problem-solving skills suited for customer service environments. Demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Ready to drive positive customer experiences and contribute to success to any role.
Positive and proactive, well-suited for Customer Assistant role. Possesses strong communication and problem-solving skills, alongside natural ability to build rapport with customers. Committed to enhancing customer satisfaction and driving positive outcomes for business.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Customer assistant
Asda
Chelmsley Wood, Solihull
03.2024 - 10.2024
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Collaborated efficiently with team members to maintain smooth store operations.
- Improved customer relations by promptly addressing queries and concerns.
- Ensured health and safety regulations complied within work premises at all times.
- Stocked shelves regularly for easy access to products by customers.
- Assisted customers with product selection to ensure satisfaction.
- Increased sales through suggestive selling techniques.
- Provided excellent customer service to ensure repeat business.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Offered prompt solutions to maintain customer satisfaction.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Education
GCSEs - maths, science, English, IT, Business, Media.
Smiths wood sports college
Birmingham 09.2011 - 07.2016
Skills
- Multilingual communication
- Retail software proficiency
- Customer relationship management software
- Communication excellence
- Conflict mediation
- Patience and tolerance
- Feedback reception
- Sales persuasion
- Customer satisfaction enhancement
- Restock procedures
- Automatic replenishment system
- Team player
- Customer Service
- Merchandising
- Product knowledge
- Conflict Resolution
- Order processing
- Warehouse and delivery coordination
- Cross-selling techniques
- Keen problem solver
- Well-organised multitasker
- Complaint handling
- Hard-working
- Exemplary customer service
- Calm under pressure
- Problem-solving
- Communication skills
Affiliations
- football
- Basketball
- NFL
- Trainers
- Clothing
Languages
Japanese
Elementary
Greek
Intermediate
Timeline
Customer assistant
Asda
03.2024 - 10.2024
GCSEs - maths, science, English, IT, Business, Media.
Smiths wood sports college
09.2011 - 07.2016
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