Anne Norfolk
Leeds,Yorkshire
Summary
Dedicated and hard-working professional with extensive experience in retail sales and customer service. Demonstrates exceptional skills in customer satisfaction enhancement, complaint handling, and communication excellence. Proficient in retail software, ticketing systems, and self-checkout operations. Adept at cash handling, order processing, and refund and exchange processing. Known for patience, tolerance, and being a reliable team player. Career goal: to leverage technological literacy and up-selling experience to drive sales growth and improve customer experiences.
Overview
26
26
years of professional experience
16
16
years of post-secondary education
Work history
Customer Assistant
M&S
Leeds, Yorkshire
2011.03 - 2026.03
- Operated till systems smoothly, streamlining check-out process for customers.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Collaborated efficiently with team members to maintain smooth store operations.
- Stocked shelves regularly for easy access to products by customers.
- Ensured health and safety regulations complied within work premises at all times.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided excellent customer service to ensure repeat business.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Handled cash and card payments with accuracy.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered prompt solutions to maintain customer satisfaction.
- Managed customer complaints with prompt, mutually beneficial resolutions.
Senior staff nurse
Leeds Hospital Trust
Leeds, Yorkshire
2000.04 - 2010.11
- Led nurse training sessions to improve team's overall skill set.
- Supervised junior staff efficiently leading to an improved working atmosphere.
- Developed comprehensive care plans tailored to individual patient needs which improved their well-being over time.
- Monitored vital signs regularly, detecting any abnormalities early on.
- Managed patient care by coordinating with multi-disciplinary medical teams.
- Advocated for patients' rights with adherence to ethical guidelines and standards.
- Collaborated with doctors for devising personalised patient treatment plans.
- Participated in hospital-wide infection control initiatives, contributing to a safer environment.
- Recognised and responded promptly to emergency situations ensuring safety of patients at all times.
- Maintained open lines of communication between patients' families and healthcare professionals which ensured transparency in treatment procedures.
- Administered medication as prescribed by physicians, maintaining optimal patient health status.
- Reviewed and updated patient records accurately for enhanced treatment protocols.
- Ensured high standards of hygiene within the ward, promoting a clean environment for recovery.
- Coordinated discharge planning for patients which facilitated smooth transitions from hospital to home environments.
- Delivered compassionate care for patients, resulting in increased comfort during treatments.
- Maintained the privacy, dignity and safety of all patients, consistently adhering to health and safety policies.
- Oversaw admission, transfer and discharge of patients.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
Education
Nursing modules - Healthcare
University of Leeds
Leeds 1999.04 - 2010.04
GCSEs - English, Maths and German
Garforth Comprehensive
Leeds 1970.09 - 1975.07
Skills
- Customer satisfaction enhancement
- Technological literacy
- Ticketing system usage
- Up-Selling experience
- Retail software proficiency
- Self-Checkout operation
- Communication excellence
- Patience and tolerance
- Team player
- Cash handling
- Customer Service
- Product knowledge
- Refund and exchange processing
- Order processing
- Hard-working
- Complaint handling
- Retail sales expertise
Websites
Affiliations
- Crafts, theatre, cinema, travelling, gardening
References
References available upon request.
Timeline
Customer Assistant
M&S
2011.03 - 2026.03
Senior staff nurse
Leeds Hospital Trust
2000.04 - 2010.11
Nursing modules - Healthcare
University of Leeds
1999.04 - 2010.04
GCSEs - English, Maths and German
Garforth Comprehensive
1970.09 - 1975.07