Ava Carney Oliver
Purley,UK
Summary
Dynamic professional with expertise in retail sales and customer service, leveraging multilingual communication skills to enhance client retention and satisfaction. Proficient in retail software, cash-handling, and refund processing, ensuring seamless operations and customer satisfaction. Committed to technological literacy and communication excellence, aiming to drive customer service improvements and achieve career growth within the retail industry.
Overview
7
7
years of post-secondary education
1
1
year of professional experience
Work history
Customer Assistant
British Heart Foundation
Sutton, London
2026.03 - 2026.07
- Provided customer-focused service in a fast-paced retail environment, handling transactions and supporting store operations. Demonstrated adaptability, initiative and strong multitasking skills while contributing to team goals. Processed customer purchases accurately, handled cash responsibly and followed store procedures for securing cash and donated stock. Assisted with stock replenishment, pricing, stock organisation and maintaining attractive product displays to support sales and improve the customer experience.
French Tutor
The Greville Primary School
Ashtead, Surrey
2025.09 - 2026.07
- Delivered engaging and interactive French lessons to primary school students, enhancing their language development. Demonstrated strong organization and time management skills by balancing academic studies with tutoring responsibilities.
Virtual Work Experience
NHS
- 2026.06
- I completed a virtual work experience programme with the NHS, gaining an understanding of how healthcare services operate and the importance of patient care. Through interactive tasks and case studies, I developed communication, teamwork, and problem-solving skills, while also learning about professionalism and working effectively in a healthcare environment.
Virtual Work Experience
Aldi
- 2026.06
- I completed a virtual work experience programme with aldi, where I gained an understanding of retail operations and the importance of efficiency in a fast-paced environment. Through practical tasks and scenarios, I developed teamwork, communication, and problem-solving skills, while learning about stock management and delivering excellent customer service.
Virtual Work Experience
Amazon
- 2026.04
- I completed a virtual work experience programme with Amazon, gaining insight into its logistics, supply chain, and customer service. I developed problem-solving, organisation, and time management skills, and improved my technological ability by using online tools and working in a virtual environment.
Virtual Work Experience
Asda
- 2026.03
- I Completed a virtual work experience program with Asda, gaining insight into retail operations, customer service, and stock management. Developed skills in communication, teamwork, and problem-solving through realistic workplace scenarios, while building an understanding of maintaining store standards and supporting customers in a busy environment.
Teachers Assistant
The Margaret Roper School
Croydon, London
- 2024.03
- Collaborated with teaching staff to support classroom activities and deliver effective learning experiences. Developed strong communication and teamwork skills through working in a collaborative educational environment, ensuring student needs were met efficiently.
Education
Mathematics, Physics and Economics
City of London Freemen’s School Sixth Form
Ashtead, Surrey, UK 2025.09 - 2027.06
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St Philomena's Catholic High School
Carshalton, London, UK 2020.09 - 2025.07
Skills
Multilingual communication
Retail software proficiency
Communication excellence
Technological literacy
Customer satisfaction enhancement
Refund and exchange processing
Client retention
Retail sales expertise
Cash-handling expertise
Customer Service
Affiliations
- Baking
- Reading
- Netball
Languages
French
Advanced
Timeline
Customer Assistant
British Heart Foundation
2026.03 - 2026.07
Mathematics, Physics and Economics
City of London Freemen’s School Sixth Form
2025.09 - 2027.06
French Tutor
The Greville Primary School
2025.09 - 2026.07
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St Philomena's Catholic High School
2020.09 - 2025.07
Teachers Assistant
The Margaret Roper School
- 2024.03
Virtual Work Experience
Asda
- 2026.03
Virtual Work Experience
Amazon
- 2026.04
Virtual Work Experience
Aldi
- 2026.06
Virtual Work Experience
NHS
- 2026.06