Hi, I’m
Sonal Semplay
Luton,Bedfordshire
Summary
Experienced hospitality professional with expertise in bar operations, including draught systems, liquor storage, and tap handle management. Demonstrates proficiency in beer pouring techniques, serving temperature knowledge, and wine pairing to enhance customer satisfaction. Skilled in VIP customer handling, reservation system use, and people management to ensure seamless service delivery. Adept at maintaining hygiene standards, bar equipment upkeep, and efficient product inventorying. Committed to delivering exceptional service while fostering a welcoming environment for patrons.
Overview
1
year of professional experience
1
year of post-secondary education
Work history
Sir Christopher Wren HotelWindsor, Windsor and Maidenhead
Bartender
01.2024 - 10.2024
Job overview
- Collaborated with team members to provide seamless service during busy periods.
- Recommended drinks to customers, increasing overall sales.
- Provided excellent service to customers, resulting in repeat business.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Resolved customer complaints promptly to maintain good relationships.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
Education
University of BedfordshireLuton
Master of Science from Accounting and finance
01.2024 - 01.2025
Skills
- Glassware cleaning
- Strong memory retention
- Product inventorying
- Beer pouring proficiency
- Reservation system use
- Tap handle operation
- vip customer handling
- Serving temperatures knowledge
- Speed pouring technique
- Knowledge on draught systems
- Liquor storage understanding
- Patience endurance
- Hygiene standards adherence
- People Management
- Wine pairing knowledge
- Bar equipment maintenance
Languages
English
Intermediate
Hindi
Upper intermediate
Timeline
Bartender
Sir Christopher Wren Hotel
01.2024 - 10.2024
University of Bedfordshire
Master of Science from Accounting and finance
01.2024 - 01.2025
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