Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Sonal Semplay

Luton,Bedfordshire
Sonal Semplay

Summary

Experienced hospitality professional with expertise in bar operations, including draught systems, liquor storage, and tap handle management. Demonstrates proficiency in beer pouring techniques, serving temperature knowledge, and wine pairing to enhance customer satisfaction. Skilled in VIP customer handling, reservation system use, and people management to ensure seamless service delivery. Adept at maintaining hygiene standards, bar equipment upkeep, and efficient product inventorying. Committed to delivering exceptional service while fostering a welcoming environment for patrons.

Overview

1
year of professional experience
1
year of post-secondary education

Work history

Sir Christopher Wren Hotel
Windsor, Windsor and Maidenhead

Bartender
01.2024 - 10.2024

Job overview

  • Collaborated with team members to provide seamless service during busy periods.
  • Recommended drinks to customers, increasing overall sales.
  • Provided excellent service to customers, resulting in repeat business.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Resolved customer complaints promptly to maintain good relationships.
  • Promoted special events and offers effectively leading to increased footfall on those days.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.

Education

University of Bedfordshire
Luton

Master of Science from Accounting and finance
01.2024 - 01.2025

Skills

  • Glassware cleaning
  • Strong memory retention
  • Product inventorying
  • Beer pouring proficiency
  • Reservation system use
  • Tap handle operation
  • vip customer handling
  • Serving temperatures knowledge
  • Speed pouring technique
  • Knowledge on draught systems
  • Liquor storage understanding
  • Patience endurance
  • Hygiene standards adherence
  • People Management
  • Wine pairing knowledge
  • Bar equipment maintenance

Languages

English
Intermediate
Hindi
Upper intermediate

Timeline

Bartender

Sir Christopher Wren Hotel
01.2024 - 10.2024

University of Bedfordshire

Master of Science from Accounting and finance
01.2024 - 01.2025
Sonal Semplay