Kyra Shirt
Newham, London,England
Summary
Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure. Aims to create memorable experiences and contribute to thriving bar environment.
Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
Work history
Bartender
East Ham social club
London , East Ham
2025.02 - Current
- Checked identification of customers to ensure legal drinking age compliance.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness
- .
- Provided excellent service to customers, resulting in repeat business.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Resolved customer complaints promptly to maintain good relationships.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Created an inviting atmosphere through friendly interaction with customers.
- Recommended drinks to customers, increasing overall sales.
- Handled cash transactions securely minimising risk of theft or fraud.
- Served guests spirits, lagers and stouts at bar.
- Supported serving staff with fast, accurate beverage preparation.
Waitress
Premier inn
London , Barking
2024.02 - 2025.02
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Managed table settings for enhanced dining experience.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained clean and organised dining area for customer comfort.
- Collaborated with kitchen staff to ensure order accuracy.
- Improved customer satisfaction by providing efficient and friendly service.
- Advanced team efficiency by assisting in training new waitstaff members.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Provided top-notch service to customers, improved overall dining experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Provided excellent information when it came to food allergies and excellent service to satisfy the customer while making sure their allergy was priority.
Education
GCSEs - Beauty therapy
Newham college of further education
London 09.2023
Skills
- Bar equipment usage
- Beverage serving techniques
- Hygiene standards adherence
- Tactful complaint handling
- Understanding of licensing laws
- Glassware cleaning
- Alcohol service etiquette
- Liquor storage understanding
- Knowledge of drink recipes
- Beer pouring proficiency
- Strong memory retention
- Positive attitude
- Food safety understanding
- Liquor knowledge
- Cellar management
- Customer engagement
- Drink recommendation
- Layering drinks
- Bar equipment maintenance
- Glassware selection
- Non-Alcoholic beverage preparation
- Spirit knowledge
- Time efficiency
- Patience with customers
- Multitasking efficiency
- Health and Safety Compliance
- Customer Service
- Customer relations
- Order processing
Timeline
Bartender
East Ham social club
2025.02 - Current
Waitress
Premier inn
2024.02 - 2025.02
GCSEs - Beauty therapy
Newham college of further education