Andreea Tengher Vanatoru
Hounslow,Middlesex
Summary
Im truly enjoying working in hospitality because i am a team player and i can work with everyone making them happy and accomplish all the goals that i have . I am very optimistic and i find a solution even in the worst time. I consider myself a very energetic , respectful ,responsible and a great host.
Overview
21
21
years of professional experience
Work history
Bartender
Black Horse Pub
Hounslow, Middlesex
2019.08 - 2025.06
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Developed rapport with regular patrons fostering a loyal customer base.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Resolved customer complaints promptly to maintain good relationships.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Created an inviting atmosphere through friendly interaction with customers.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Recommended drinks to customers, increasing overall sales.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Collaborated with team members to provide seamless service during busy periods.
- Welcomed guests with friendly conversation and fun atmosphere.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Collected, washed and put away glassware between guests.
- Inspected customer identification to verify age against legal standards.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
Customer Service
McDonald's
Hounslow, Middlesex
2016.02 - 2018.02
- Enhanced customer service by handling guest complaints professionally.
- Enhanced brand reputation with exceptional customer service skills.
- Delivered excellent customer service, enhancing company reputation.
- Motivated staff to deliver exceptional customer service.
- Enhanced business reputation through excellent customer service provision.
- Delivered exceptional customer service to enhance brand reputation.
Carer worker
Equator Consultancy
Slough, England
2015.11 - 2016.03
- Participated actively in team meetings to discuss care plans and progress reports for each client.
- Provided assistance with daily living activities such as toileting, feeding, dressing leading to increased independence among clients.
- Adapted quickly to changes in client condition or behaviour, modifying care plan accordingly.
- Facilitated social outings for patients to promote mental well-being and prevent isolation.
Fish Factory
Seefood London Fish Factory
Kensington
2015.07 - 2015.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cosmetician IPL
Beauty Centre
Germany, Bochum Wattenscheid
2010.06 - 2014.01
- Educated customers about different types of cosmetics; made them feel confident about their purchase decisions.
- Increased product sales with engaging product demonstrations.
- Managed inventory levels to ensure product availability at all times.
- Enhanced customer satisfaction by providing expert skincare consultations and recommendations.
Housekeeper
JW Marriott Bucharest Grand Hotel
Bucharest, Bucharest
2004.02 - 2007.05
- Ran errands as needed contributing to smooth household operations.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Managed waste disposal effectively for a cleaner environment.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Made beds daily to ensure a neat bedroom area.
Education
Certificates Alzheimer Disease Dementia
Equator ConsultancySkills
- Customer- Orientated
- Quick Learner
- Friendly and Helpful
- Dedicated Team PLayer
- Organize Multi-Tasker
- Late-Night shift Availability
- High Energy
- Quick Problem Solver
- Committed Team Player
- Beer pouring proficiency
- Glassware cleaning
- Strong memory retention
- Product inventorying
- Positive attitude
- Composure under pressure
- Glassware knowledge
- Patience with customers
Timeline
Bartender
Black Horse Pub
2019.08 - 2025.06
Customer Service
McDonald's
2016.02 - 2018.02
Carer worker
Equator Consultancy
2015.11 - 2016.03
Fish Factory
Seefood London Fish Factory
2015.07 - 2015.10
Cosmetician IPL
Beauty Centre
2010.06 - 2014.01
Housekeeper
JW Marriott Bucharest Grand Hotel
2004.02 - 2007.05
Certificates Alzheimer Disease Dementia