Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Olivia Chloe Cook

Olivia Chloe Cook

Rumney

Summary

Motivated and organised Events Management student currently studying BA (Hons) Events Management with Internship with hands-on experience gained through academic projects and practical modules, including Professional Practice in Events. Skilled in communication, teamwork and time management, with the ability to manage multiple tasks and meet deadlines. Passionate about supporting well-planned events and gaining real-world experience within a professional events environment.

Overview

10
10
years of professional experience

Work History

Bartender

The Owain Glyndwr
Cardiff
05.2025 - 12.2025

Greeting customers and creating a welcoming atmosphere.

Using a till to take orders and payments.

Handling cash.

Serving drinks at the bar or at the table.

Kept bar stocked and organised for easy access and quick service to customers.

Took customer orders and prepared drinks following best practices for each type.

Camp Counsellor

Camp Jaycee
Effort, Pennsylvania
06.2024 - 08.2024

I was responsible for the support and well-being of campers with intellectual disabilities aged 18 to 60, and supervised their daily activities, growth, and development during an 8-week summer programme.

I was responsible for serving meals to the campers. This involved not only ensuring they received their food odating any dietary restrictions or preferences and following proper hygiene and safety protocols.

I engaged with them in various activities, provided emotional support, and worked to build trusting relationships.

  • Effort, Pennsylvania

Customer Service Agent

Swissport
Bristol and Cardiff
12.2022 - 07.2023

Checking in Customers

Checking customer documentation.

Customer Assistance

Manage passenger baggage processing

Direct customers through Customs

Make public address announcements

Assist other colleagues to ensure all baggage is made available for loading upon departure.

Ensure the highest standards are always maintained.

Bartender

JD Weatherspoons
Cardiff
01.2017 - 01.2020

Greeting customers and creating a welcoming atmosphere

Using a till to take orders and payments.

Handling cash

Serving drinks at the bar or at the table.

Keeping the bar clean and well stocked.

Advising on drinks to suit customers' tastes.

Collecting glasses and washing dishes.

Kept the bar stocked and organised for easy access and quick service to customers.

Work Experience

Insole Court
Cardiff
01.2018 - 12.2018

Serve and advise customers.

Unpack and sort new stock deliveries, arrange goods in displays and on shelves

Rotate and replace stock, Promote products

Take cash and card payments, and make sure the till balances.

Deal with customers wishing to return items, refund payments, and log details manually or electronically.

Meet sales targets and keep the store clean and tidy

Work Experience

Jolyon's at No10 Hotel
Cardiff
01.2016 - 02.2017

Greet visitors and direct them to the correct person or department

Manage people signing in and give out security passes

Answer enquiries in person, by phone and email

Manage a room booking system and keep rooms tidy

Deal with incoming and outgoing post and deliveries

Arrange appointments and update records on databases

Take payments and handle invoices

Education

Foundation leading to events management – BA (Hons) - BA (Hons) Events Management with Internship

Cardiff Metropolitan University
Cardiff, CRF
2028

level 1 NVQ certificate - beauty therapy

cardiff and vale college
Cardiff
2021

city & guilds level 2 - Air cabin crew

cardiff and vale college
Cardiff
2019

Level 2 award - Health and Safety

Highfield qualification
Cardiff
01.2021

Diploma - travel and tourism level 3

cardiff and vale college
Cardiff
01.2020

City and Guilds levek 1 and 2 - Travel and Tourism

cardiff and vale college
Cardiff
01.2018

GCSE - General Certificate of Secondary Education

St. Illtyds catholic high school
Cardiff
01.2016

Skills

  • Customer service
  • Active listening
  • Communication
  • Health and safety protocols
  • Glassware cleaning

Accomplishments

Completed Duke of Edinburgh Bronze Award developing excellent team working, leadership and problem-solving skills when facing unexpected challenges during the Final expedition.

Timeline

Bartender

The Owain Glyndwr
05.2025 - 12.2025

Camp Counsellor

Camp Jaycee
06.2024 - 08.2024

Customer Service Agent

Swissport
12.2022 - 07.2023

Work Experience

Insole Court
01.2018 - 12.2018

Bartender

JD Weatherspoons
01.2017 - 01.2020

Work Experience

Jolyon's at No10 Hotel
01.2016 - 02.2017

Foundation leading to events management – BA (Hons) - BA (Hons) Events Management with Internship

Cardiff Metropolitan University

level 1 NVQ certificate - beauty therapy

cardiff and vale college

city & guilds level 2 - Air cabin crew

cardiff and vale college

Level 2 award - Health and Safety

Highfield qualification

Diploma - travel and tourism level 3

cardiff and vale college

City and Guilds levek 1 and 2 - Travel and Tourism

cardiff and vale college

GCSE - General Certificate of Secondary Education

St. Illtyds catholic high school
Olivia Chloe Cook