Rochelle Berry
Colchester,Essex
Summary
Dedicated professional with a strong foundation in hygiene standards adherence, alcohol law familiarity, and alcohol service etiquette. Demonstrates exceptional memory retention and patience endurance, ensuring high-quality service. Proficient in glassware cleaning, bar equipment usage, and understanding dietary requirements. Known for initiative-taking, strategic selling techniques, time optimisation, and consistently achieving sales targets. Aims to leverage skills to enhance customer satisfaction and drive business success.
Overview
4
4
years of professional experience
Work history
Bartender
The Silk Road Lounge
Colchester, Essex
2024.04 - 2025.08
- Checked the identification of customers to ensure legal drinking age compliance.
- Handled cash transactions securely, minimising risk of theft or fraud.
- Collaborated with team members to provide seamless service during busy periods.
- Developed rapport with regular patrons, fostering a loyal customer base.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Managed busy nights at full capacity of 200 people.
Sandwich Artist
Subway
Colchester, Essex
2023.04 - 2024.01
- Provided exceptional customer service which resulted in repeat business.
- Responded promptly to customer inquiries or complaints, improving overall client satisfaction.
- Encouraged use of loyalty cards or special promotions amongst customers; increased brand awareness.
- Managed food waste effectively; recycled or composted appropriate items promptly.
- Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
Ticket Advisor
Colchester Food and Drink Festivals
Colchester, Essex
2021.06 - 2021.07
- Maintained clean and orderly till area, ensuring smooth operations.
- Adhered strictly to company policies regarding refunds or exchanges.
- Enhanced customer service by efficiently processing transactions and addressing queries.
- Supported colleagues during peak hours, boosting staff morale and productivity.
- Resolved customer complaints with effective communication skills.
Education
GCSEs - Engineering
Philip Morant School and College
Colchester, Essex 09/2017 - 06/2022
NVQ Level 1 - Engineering - MIG
Colchester Institute
Colchester 09/2022 - 06/2023
NVQ Level 1 - Engineering - TIG
Colchester Institute
Colchester 09/2022 - 06/2023
NVQ Level 1 - Engineering - Fabrication
Colchester Institute
Colchester, Essex 09/2022 - 06/2023
Skills
- Hygiene standards adherence
- Alcohol law familiarity
- Strong memory retention
- Alcohol service etiquette
- Patience endurance
- Glassware cleaning
- Bar equipment usage
- Dietary requirements understanding
- Initiative taking
- Strategic selling techniques
- Time optimisation
- Sales target achievement
Custom
Volunteered with my local army cadets club, where I achieved 2 Star Army Cadet status, completed a Field Craft Expedition and obtained a First Aid Certificate in 2018. I undertook drill, rifle assembly and assault course training.
Timeline
Bartender
The Silk Road Lounge
2024.04 - 2025.08
Sandwich Artist
Subway
2023.04 - 2024.01
Ticket Advisor
Colchester Food and Drink Festivals
2021.06 - 2021.07
GCSEs - Engineering
Philip Morant School and College
09/2017 - 06/2022
NVQ Level 1 - Engineering - MIG
Colchester Institute
09/2022 - 06/2023
NVQ Level 1 - Engineering - TIG
Colchester Institute
09/2022 - 06/2023
NVQ Level 1 - Engineering - Fabrication
Colchester Institute
09/2022 - 06/2023