Bethany Matthews
Liverpool,merseyside
Summary
Friendly and outgoing with an eager mindset for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication to any role.
I manage busy shifts with grace, ensuring seamless service and happy customers. Offering strong interpersonal and communication skills, keen to engage with diverse customers. I'm knowledgeable about maintaining a clean and organised work environment, ensuring smooth operations. I am able to work under pressure whilst still utilising deep knowledge of mixology, specialist spirits and custom drinks. I am a dependable bartender who likes challenging roles to deliver high-quality service to paying customers.
Overview
12
12
years of professional experience
Work history
Bartender
bispham green brewery
Liverpool, merseyside
2022.04 - Current
- Managed stock levels efficiently, preventing shortage during peak hours.
- Developed rapport with regular patrons fostering a loyal customer base.
- Resolved customer complaints promptly to maintain good relationships.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Handled cash transactions securely minimising risk of theft or fraud.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Created an inviting atmosphere through friendly interaction with customers.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Checked identification of customers to ensure legal drinking age compliance.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Recommended drinks to customers, increasing overall sales.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Collaborated with team members to provide seamless service during busy periods.
- Provided excellent service to customers, resulting in repeat business.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Supported serving staff with fast, accurate beverage preparation.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Kept bar service areas stocked with tea, coffee and espresso.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
Brownie and guide leader
Girlguiding UK
liverpool, merseyside
2014.09 - 2023.07
- Ensured safety with vigilant observation during guided walks.
- Maintained safe and secure environment by enforcing strict health and safety guidelines.
- Allocated resources efficiently during various club activities.
- Managed challenging behaviour to maintain a respectful and inclusive atmosphere.
- Promoted youth empowerment with the organisation of regular group discussions.
- Fostered a positive environment by implementing creative activities for young people.
- Safeguarded welfare of participants by strictly adhering to child protection policies.
- Coordinated fundraising efforts which led to successful local projects.
- Conducted regular progress reviews, ensuring continual personal development of each attendee.
- Developed strong rapport with young individuals through empathetic approach.
- Completed administrative tasks such as attendance records, supporting overall youth programme management.
- Organised outdoor trips as part of holistic learning experiences for the youngsters.
- Designed educational programmes, increasing engagement in community initiatives.
- Provided pastoral care to ensure emotional well-being of all attendees.
- Led dynamic team-building exercises for improved interpersonal relationships among youths.
- Collaborated effectively with other staff members for seamless event execution.
- Worked closely with parents, helping to address individual needs of their children.
- Implemented rotational leadership roles for increased self-confidence among members.
- Oversaw special retreats and team-building events.
- Gathered resources and collated materials to prepare lesson plans for youth.
- Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.
- Informed and updated parents regarding status and developments of children.
- Recruited core group to develop and manage programmes.
- Oversaw budget and designed target funding for youth programmes.
- Administered programme budget and completed required documentation.
- Scheduled field trips, parties and events for youth to explore and bond with peers.
- Arranged hiking and camping trips to explore wilderness and build rapport.
- Motivated and enthused participants to reach fitness goals through positive reinforcement.
- Built positive relationships with clients to encourage continued class attendance.
- Welcomed new and returning clients, cultivating inclusive space.
- Integrated warm up and cool down routine at session start and end.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.
- Administered first aid, reporting incidents and near misses when required.
- Demonstrated safe equipment use for minimised risk of injury or damage.
Doggy day care assistant (work experience)
kate mcnab
Liverpool, merseyside
2022.04 - 2022.11
- Prepared nutritious meals for various types of pets, promoting good health.
- Maintained clean living space for animals, contributing to a healthy environment.
- Performed light housekeeping duties while pet sitting, maintaining a clean environment .
- Kept detailed records of each pet's care including feeding times, behaviours observed, and any unusual incidents .
- Created fun and engaging playtime activities for energetic dogs resulting in improved mood .
- Utilised knowledge of animal first aid to tend minor injuries or illnesses promptly .
- Monitored behaviour of pets closely, noticing any signs of distress or discomfort immediately.
- Fostered strong relationships with clients leading to repeat business, establishing trust through reliable service .
- Calmed distressed or anxious animals by using gentle techniques and approaches effectively .
- Provided comfort and companionship for animals whilst owners were away on holiday.
- Managed difficult situations like handling aggressive behaviours in certain breeds professionally .
- Ensured safety of pets by following owner's guidelines and instructions meticulously.
- Assisted in training sessions for pets, enhancing discipline and obedience levels.
- Earned dogs' trust by maintaining friendly, approachable demeanour.
- Ensured animals had access to water and necessary food supplies, according to exact owner instructions.
- Comforted animals to reduce distress and prevent incidents.
- Maintained safe, welcoming environments to make dogs feel calm and relaxed.
- Ensured safety and security of dogs when transporting them to and from walking areas.
- Provided animals with right amounts of exercise.
- Completed walks in inclement weather and difficult terrain.
- Refreshed water and offered treats to reinforce good behaviour.
- Stimulated animals with engaging activities and play.
- Kept animal cages spotlessly clean to minimise infection risks.
- Maintained a clean and hygienic environment by regular cleaning and sanitisation of dog care facilities.
- Developed strong bonds with each dog through consistent interaction; fostered trustful relationships.
Bartender
indie pub company
warrington, cheshire
2020.04 - 2022.04
- Recommended drinks to customers, increasing overall sales.
- Created an inviting atmosphere through friendly interaction with customers.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Collaborated with team members to provide seamless service during busy periods.
- Developed rapport with regular patrons fostering a loyal customer base.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Resolved customer complaints promptly to maintain good relationships.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Implemented new cocktail recipes by researching current trends in the industry.
- Handled cash transactions securely minimising risk of theft or fraud.
- Checked identification of customers to ensure legal drinking age compliance.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Supported serving staff with fast, accurate beverage preparation.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Inspected customer identification to verify age against legal standards.
- Followed food safety and hygiene requirements to protect guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
Education
GCSEs - English, mathematics, combines science, history, religious studies, food preparation and spanish
broughtonhall catholic high school
Liverpool 09/2015 - 04/2020
Skills
- Glassware cleaning
- Knowledge on draught systems
- Beer pouring proficiency
- Tactful complaint handling
- Sales persuasion
- Liquor storage understanding
- Alcohol law familiarity
- Speed pouring technique
- Patience endurance
- Serving temperatures knowledge
- Bar equipment usage
- Cellar management
- Positive attitude
- Food safety understanding
- Money handling
- Composure under pressure
- Liquor knowledge
- Glassware selection
- Draught system operation
- Time efficiency
- Draught system use
- Multitasking efficiency
- Initiative taking
- Patience with customers
- Attention to presentation
- Customer Service
- Cultural awareness
- Customer relations
- Team Leadership
- Product knowledge
- Equipment Maintenance
- Resourcefulness
- Inventory control
- Inventory management
- Changing beer kegs
- Preparing garnishes
- Coffee making
- Efficient telephonic etiquette
- Empathy understanding
- Patient attitude
- Telephone manners
- Helpdesk operations
- Cash handling
- Problem-solving
- Stock management
- POS Systems
- Staff education and training
- Loss prevention
- Cash and card processing
- Stockroom operations
- Sales enquiry handling
- Invoicing and receipts
- Credit card processing
Large cash/cheque deposits expert
- peer support coordination
- Outdoor activities coordination
- Positive discipline implementation
- Non-Violent communication
- Emotional support abilities
- Office 365
- Attentive listening
- Special needs familiarity
Affiliations
- Driving
- Colouring pages
- Meeting up with friends
- Spending time with family
- Exploring new surroundings
- Nature
Accomplishments
-Duke Of Edinburgh Award (Bronze and Silver award)
-Becoming a Brownie/Girl Guide leader
-Driving license
References
References available upon request.
Timeline
Bartender
bispham green brewery
2022.04 - Current
Doggy day care assistant (work experience)
kate mcnab
2022.04 - 2022.11
Bartender
indie pub company
2020.04 - 2022.04
Brownie and guide leader
Girlguiding UK
2014.09 - 2023.07
GCSEs - English, mathematics, combines science, history, religious studies, food preparation and spanish
broughtonhall catholic high school
09/2015 - 04/2020