Sian Mackay
London,United Kingdom
Summary
Over 10 years’ experience in customer service, working in high-volume, fast-paced environments with a strong focus on delivering excellent hospitality. Skilled in cocktail and beverage service, with a background in performance that includes supporting events in late-night venues and contributing to social media activities. Experienced in independently managing and delivering my own classes, demonstrating strong organisation, communication, and leadership abilities.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Bar staff member
Ember Inns
Ashford, Surrey
04.2025 - Current
- Handled cash transactions to ensure accurate accounting.
- Helped organise special events at the bar.
- Made cocktails for customer enjoyment.
- Assisted in training new staff, contributing to team efficiency.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
Showteam
Berlinkys
Glasgow, Glasgow City
09.2024 - 03.2025
- Regular dancer/Hostess in Glasgow's 3rd busiest late night venue.
- Undergo new choreography fortnightly
- Assist in creative planning i.e. Drag nights, Musical nights, DJ Bingo and Quizzes.
- Social Media content creating.
- Displayed energy and enthusiasm in fast-paced environment.
Bar team member
Berlinkys
Glasgow, Glasgow City
09.2024 - 03.2025
- Supervised the opening or closing procedures of the bar ensuring readiness for operation or secure closure respectively.
- Memorised extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
- Acquired complete knowledge of drink menus to offer appropriate suggestions and upsells when required.
- Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
Education
Higher National Diploma - Acting and performance
City of Glasgow College
Glasgow 08.2016 - 03.2017
Skills
- Event set-up knowledge
- Passion for craft cocktails
- Team collaboration
- Employee training
- Handling customer complaints
- Flexible working hours
- Barrel experience
References
References available upon request.
Timeline
Bar staff member
Ember Inns
04.2025 - Current
Showteam
Berlinkys
09.2024 - 03.2025
Bar team member
Berlinkys
09.2024 - 03.2025
Higher National Diploma - Acting and performance
City of Glasgow College
08.2016 - 03.2017