Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ellie Robinson

Cwmbran

Summary


Friendly and adaptable, equipped with strong communication and teamwork skills, paired with keen ability to handle high-pressure environments. Possess solid foundation in customer service and problem-solving, ensuring seamless and enjoyable experience for patrons. Ready to contribute to positive and energetic atmosphere that enhances customer satisfaction and loyalty. Skilled in transaction recording, stock rotation practices, and cleaning procedures, ensuring seamless operations and customer satisfaction. Demonstrates patience and tolerance, complemented by expertise in alcohol serving techniques and event set-up knowledge, with a commitment to providing excellent service even during late hours.

Overview

3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Bar staff member

Pilkingtons Sports and social club
Pontypool, Torfaen County Borough
04.2025 - Current
  • Maintained professional knowledge about various drink recipes and offerings.
  • Handled cash transactions to ensure accurate accounting.
  • Helped organise special events at the bar.
  • Checked identification to maintain legal compliance.

Domestic Cleaner

Polished to Perfection
Torfaen
09.2022 - 03.2025
  • Maintained cleanliness by regularly dusting and polishing furniture.
  • Preserved carpet quality using advanced carpet cleaning techniques.
  • Created a welcoming environment for guests through thorough cleaning and maintenance of reception area and guest rooms.
  • Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
  • Established hygienic surroundings by regularly disposing of rubbish.
  • Protected customers' privacy whilst maintaining high standard of cleanliness in customer homes.
  • Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
  • Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
  • Secured a clean environment by washing walls, windows, and mirrors.
  • Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
  • Stored chemicals safely to reduce risks and avoid misuse.
  • Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.


Beautician

Dawkins Beauty Studio
Cwmbran
10.2023 - 01.2025
  • Used safe work practices to prevent accidents or injuries in the salon.
  • Communicated effectively with clients to understand their specific needs and preferences.
  • Provided beauty services; created trendy looks based on individual client requirements.
  • Ensured smooth operations in salon, maintained cleanliness and hygiene.
  • Delivered exceptional client service by providing personalised beauty consultations.
  • Provided manicures and pedicure services, improved overall aesthetic appeal of clients' hands and feet.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
  • Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
  • Laminated eyebrows to create flattering styles.
  • Carefully handled hot wax to deliver clean and flawless results.
  • Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
  • Coordinated stock levels to achieve consistent supplies at best possible prices.
  • Assisted in reception duties when required to ensure seamless operation of the salon.

Beautician

Primark "NAILS"
Bristol
06.2023 - 10.2023
  • Maintained proper records of clients' treatment plans, ensured continuity in care regime.
  • Promoted salon's products and services for increased sales revenues.
  • Performed facial treatments with high-end products to ensure client satisfaction.
  • Communicated effectively with clients to understand their specific needs and preferences.
  • Managed appointments efficiently whilst maintaining high level of customer service standards.
  • Used safe work practices to prevent accidents or injuries in the salon.
  • Delivered exceptional client service by providing personalised beauty consultations.
  • Assisted in reception duties when required to ensure seamless operation of the salon.
  • Provided manicures and pedicure services, improved overall aesthetic appeal of clients' hands and feet.
  • Ensured smooth operations in salon, maintained cleanliness and hygiene.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
  • Laminated eyebrows to create flattering styles.
  • Carefully handled hot wax to deliver clean and flawless results.
  • Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
  • Updated client records with strong systems knowledge.
  • Coordinated stock levels to achieve consistent supplies at best possible prices.
  • Increased retail sales through exceptional product knowledge and persuasive sales techniques.
  • Upsold products with detailed knowledge and persuasive sales techniques.
  • Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.

Waitressing/ Bartender

Upper Cocks
Cwmbran, Torfaen County Borough
03.2023 - 05.2023
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Promoted special events and offers effectively leading to increased footfall on those days.
  • Resolved customer complaints promptly to maintain good relationships.
  • Collaborated with team members to provide seamless service during busy periods.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Welcomed guests with friendly conversation and fun atmosphere.

Waitressing/ Bartender

Castle Y Bwch
Cwmbran, Torfaen County Borough
10.2022 - 03.2023
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Recommended drinks to customers, increasing overall sales.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Resolved customer complaints promptly to maintain good relationships.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Provided excellent service to customers, resulting in repeat business.
  • Collaborated with team members to provide seamless service during busy periods.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.

Education

Beauty

Various
Torfaen

NVQ Level 2 - Public Services

Coleg Gwent
Torfaen
09.2022 - 05.2023

GCSEs - Various

Croesyceiliog Comprehensive School
Torfaen

Skills

  • Patience and tolerance
  • Transaction recording
  • Event set-up knowledge
  • Alcohol serving techniques
  • Knowledge of licensing laws
  • Comfortable with late hours
  • Maintaining bar atmosphere
  • Stock rotation practices
  • Time-Efficient service
  • Bar cleaning procedures
  • Customer relations
  • Upselling expertise
  • Salon diary management
  • Empathetic communication
  • Health and safety awareness
  • Pedicures expertise
  • Beauty therapy techniques
  • Nail art design
  • Waxing treatments
  • Waxing
  • Skin treatment product knowledge
  • Manicures experience
  • Treatment planning
  • Reception management
  • Appointment scheduling
  • Client confidentiality
  • Sterilisation requirements
  • Lash and brow treatments
  • Client consultation
  • Health and Safety regulations

Certification

Possess a full driver license

Timeline

Bar staff member

Pilkingtons Sports and social club
04.2025 - Current

Beautician

Dawkins Beauty Studio
10.2023 - 01.2025

Beautician

Primark "NAILS"
06.2023 - 10.2023

Waitressing/ Bartender

Upper Cocks
03.2023 - 05.2023

Waitressing/ Bartender

Castle Y Bwch
10.2022 - 03.2023

Domestic Cleaner

Polished to Perfection
09.2022 - 03.2025

NVQ Level 2 - Public Services

Coleg Gwent
09.2022 - 05.2023

Beauty

Various

GCSEs - Various

Croesyceiliog Comprehensive School

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Ellie Robinson