Monika Dugnaite
Great Yarmouth
Summary
My nationality is Lithuanian, I have lived in the UK for +20 years so I can speak English fluently.
I have finished High School and College here in Great Yarmouth.
Have been working pretty much ever since.
Most of my jobs have been in hospitality.
I have had an experience in working with dogs in the dog grooming business, helping bathing the dogs which I really enjoyed.
I am a loyal friendly worker, always on time and happy to learn new things and better myself.
I have good communication skills and customer service.
Love new challenges.
Overview
12
12
years of professional experience
Work history
Bar staff member
Pub on the Prom
Great Yarmouth, Notfolk
2016.05 - Current
- Serving a variety of mixture of drinks, coffees and food.
- Providing a warm/welcome and helpful customer service.
- Helping out the team in all areas, answering the reception phone.
- Taking bookings for the restaurant.
- Making sure the bar is clean and tidy
- Changing the barrels
Waitress
The Midlands Hotel
Great Yarmouth, Norfolk
2014.02 - 2016.03
I worked at the Midland Hotel for 2 years waitressing and serving guests, mainly coach parties.
Education
NVQ Level 3 - Hairdressing
Great Yarmouth College
Great Yarmouth04.2009
Skills
- Passion for craft cocktails
- Bottling equipment usage
- Patience and tolerance
- Event set-up knowledge
- Wine pairing understanding
- Bar cleaning procedures
- Stock rotation practices
- Knowledge of local beers
- Knowledge of licensing laws
- Flexible working hours
- Alcohol serving techniques
- Pub safety procedures
- Recognising underage patrons
- Use of bar equipment
- Handle intoxicated customers
- Spirits familiarity
- Handling customer complaints
- Transaction recording
- Knowledge of drink recipes
- Maintaining bar atmosphere
- Cash handling
- Customer Service
- Payment Processing
- Product knowledge
- Outstanding customer service
- Bar cleaning and maintenance
- Table setting
- Glass collection
- Till balancing
- Organised and reliable
- Beverage knowledge
- Safe serving knowledge
- Cash and credit transactions
- Menu knowledge
- Professional attitude
- Strong communication
- Employee training
- Food service
- Beer, wine and cocktail service
- Table service
Timeline
Bar staff member
Pub on the Prom
2016.05 - Current
Waitress
The Midlands Hotel
2014.02 - 2016.03
NVQ Level 3 - Hairdressing
Great Yarmouth College