Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Liam Hudson

St Helens,United Kingdom

Summary

Friendly and outgoing Bar Member with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality who holds a personal alcohol licence.

Capable and passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in busy bar establishments.

Well-versed in hospitality industry with focus on providing top-notch customer service in fast-paced bar environments. Capable of enhancing customer satisfaction and driving business growth through professional and friendly service.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Bar staff member

West Park Rugby Club
St Helens, St. Helens
2019.01 - Current

Whilst in full time collage I gained a job working at west park rugby club both in the kitchen and behind the bar where my duties include.

  • Made cocktails for customer enjoyment.
  • Prepared beverages, ensuring consistent quality.
  • Managed customer disputes effectively, preserving the business reputation.
  • Handled cash transactions to ensure accurate accounting.
  • Helped organise special events at the bar.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Served customers to foster a friendly atmosphere.
  • Managed bar inventory for efficient operation.
  • Restocked bar efficiently during busy periods.
  • Kept records of tabs accurately, avoiding monetary discrepancies.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Cleared counters and disposed of waste and broken glass.
  • Refused drinks service to guests without appropriate proof of age.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Worked with bar management to implement and enforce responsible drinking practices.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.
  • Input orders into register, calculated bills and collected payments.
  • Inspected customer identification to verify age against legal standards.
  • Followed food safety and hygiene requirements to protect guests.
  • Supported serving staff with fast, accurate beverage preparation.

Education

NVQ Level 3 - Cookery

Riverside College
Widnes
2018.09 - 2020.07

Skills

  • Customer queuing management
  • Bar cleaning procedures
  • Event set-up knowledge
  • Alcohol serving techniques
  • Licensing law knowledge
  • Bottling equipment usage
  • Draft system use
  • Basic mathematics
  • Bar atmosphere maintenance
  • Stock rotation practices
  • Time-efficient service
  • Customer complaint handling
  • Beer tap operation
  • Late hour adaptability
  • Flexible working hours
  • Intoxicated customer management
  • Patience and tolerance
  • Pub safety procedures
  • Underage patron recognition
  • Bar equipment usage
  • Alcohol serving certification
  • Cash handling skills
  • Customer service excellence
  • Payment processing skills
  • Food preparation skills
  • Verbal communication skills
  • POS system proficiency
  • Knowledge of licensing laws
  • Use of bar equipment

Certification

I hold a personal alcohol licence

Timeline

Bar staff member

West Park Rugby Club
2019.01 - Current

NVQ Level 3 - Cookery

Riverside College
2018.09 - 2020.07
Liam Hudson