Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KATARZYNA LOTYCZ

WHITEHAVEN,CUMBRIA

Summary

Experienced hospitality professional with expertise in pub safety procedures, handling intoxicated customers, and ensuring compliance with licensing laws. Proficient in beer tap operation, bar equipment usage, and event set-up, complemented by strong skills in stock rotation practices, transaction recording, and cash handling. Adept at delivering exceptional customer service and resolving complaints efficiently while maintaining a focus on seamless payment processing. Committed to upholding high standards of service and operational excellence within dynamic environments.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Bar staff member

LION AND LAMB
Gosforth, Cumbria
03.2022 - Current
  • Rotated stock regularly, reducing waste from expired products.
  • Adhered to health and safety regulations strictly.
  • Made cocktails for customer enjoyment.
  • Engaged in upselling techniques, boosting sales revenue.
  • Helped organise special events at the bar.
  • Managed customer disputes effectively, preserving the business reputation.
  • Restocked bar efficiently during busy periods.
  • Handled cash transactions to ensure accurate accounting.
  • Prepared beverages, ensuring consistent quality.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Assisted in training new staff, contributing to team efficiency.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.

Second chef

MAGNOLIA BAR AND BISTRO
Keswick, Cumbria
02.2017 - 02.2022
  • Worked closely with suppliers, ensuring consistent delivery of high-quality ingredients.
  • Coordinated meal preparation tasks efficiently enabling smooth service during peak hours.
  • Ensured high food quality by strictly adhering to hygiene standards.
  • Assisted in menu planning, resulting in diverse and appealing dishes.
  • Maintained a clean, efficient kitchen for smooth operations.
  • Prepared dishes with speed and precision for customer satisfaction.
  • Trained junior staff members on cooking techniques for better performance.
  • Managed stock levels to prevent waste and ensure fresh ingredients.
  • Developed daily specials using seasonal produce for added appeal.
  • Plated completed meals with meticulous attention to presentation and portion control.
  • Oversaw storage and preparation of food items to correct recipe and portioning standards.
  • Monitored line production to achieve consistent quality.
  • Collaborated with head chef to create innovative, seasonal menus for special events.

Bakery worker

DAVID WOODS BAKERY
Workington, Cumbria
07.2013 - 01.2017
  • Packaged baked goods securely maintaining product integrity during transit.
  • Demonstrated strong knowledge of baking techniques, ensuring quality output.
  • Developed new pastry recipes, contributing to menu diversity.
  • Assisted colleagues during busy periods, promoting team harmony.
  • Conducted routine checks on baking equipment ensuring smooth operations.
  • Performed regular inventory checks maintaining adequate supplies at all times.
  • Minimised risk of cross-contamination by cleaning and sanitising utensils, bowls and equipment after use.
  • Optimised baking results, monitoring oven temperature to prevent overcooking.
  • Maintained a safe working environment, ensuring compliance with OSHA standards across all tasks.

WAITRESS

PUNCHBOWL
CROSTHWAITE , CUMBRIA
06.2010 - 05.2013
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Advanced team efficiency by assisting in training new waitstaff members.

WAITRESS

CHESTERS CAFE
SKEWLITH BRIDGE , CUMBRIA
10.2007 - 05.2010
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Maintained clean and organised dining area for customer comfort.
  • Assisted with inventory management, streamlined restaurant operations.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.

Education

4 A LEVELS -

ZESPOL SZKOL TEKSTYLNO HANDLOWYCH
ZAGAN/POLAND
09.1999 - 06.2003

Skills

  • Pub safety procedures
  • Handle intoxicated customers
  • Beer tap operation
  • Event set-up knowledge
  • Use of bar equipment
  • Handling customer complaints
  • Knowledge of licensing laws
  • Stock rotation practices
  • Transaction recording
  • Cash handling
  • Customer Service
  • Payment Processing

Languages

English
Upper intermediate
Polish
Native

Timeline

Bar staff member

LION AND LAMB
03.2022 - Current

Second chef

MAGNOLIA BAR AND BISTRO
02.2017 - 02.2022

Bakery worker

DAVID WOODS BAKERY
07.2013 - 01.2017

WAITRESS

PUNCHBOWL
06.2010 - 05.2013

WAITRESS

CHESTERS CAFE
10.2007 - 05.2010

4 A LEVELS -

ZESPOL SZKOL TEKSTYLNO HANDLOWYCH
09.1999 - 06.2003

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KATARZYNA LOTYCZ