Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Sarah Karen Shears

Glastonbury,Somerset

Summary

Experienced professional with focus on soft services management. Capable of achieving streamlined operations and enhanced customer satisfaction through keen understanding of facility management and stakeholder needs. Utilises unique skills in staff management, service delivery coordination, and process improvement to drive success.

Overview

24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Bar staff member

Ring o Bells
Wookey, Somerset
11.2021 - Current
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Ensured customer satisfaction by providing excellent service.
  • Adhered to health and safety regulations strictly.
  • Assisted in training new staff, contributing to team efficiency.
  • Liaised with kitchen staff for seamless service delivery.
  • Managed customer disputes effectively, preserving the business reputation.
  • Maintained professional knowledge about various drink recipes and offerings.
  • Helped organise special events at the bar.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Rotated stock regularly, reducing waste from expired products.
  • Engaged in upselling techniques, boosting sales revenue.
  • Restocked bar efficiently during busy periods.
  • Handled cash transactions to ensure accurate accounting.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.

Soft services manager

CBRE
Street, Somerset
08.2011 - 06.2025
  • Optimised resource allocation to various tasks, resulting in cost savings without compromising on service quality.
  • Streamlined waste management processes, improving overall cleanliness.
  • Maintained high quality standards by regularly inspecting janitorial services.
  • Maintained compliance with health and safety regulations within the facility.
  • Implemented environmentally friendly cleaning practices, reducing company's carbon footprint.
  • Managed catering at corporate events leading to positive feedback from guests.
  • Conducted regular performance reviews of soft services team members to ensure high-quality service delivery.
  • Coordinated with security staff to maintain safe and secure premises.
  • Developed efficient rostering system for all soft service staff.
  • Fostered a positive working environment amongst the soft services team members for improved productivity.
  • Resolved customer complaints promptly, enhancing customer satisfaction levels.
  • Enhanced client satisfaction by providing excellent front-of-house services such as reception and switchboard operations.
  • Oversaw mailroom operations ensuring timely distribution of mail to respective departments.
  • Managed office cleaning schedules, ensuring a consistently clean work environment.
  • Improved office aesthetics through effective management of landscaping and gardening duties.
  • Coordinated pest control efforts thereby maintaining hygienic conditions at workplace.
  • Organised training sessions for new hires in soft service roles.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Developed organisational policies for administrative oversight and internal controls.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Streamlined processes to improve and optimise office operations.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Represented organisations at seminars, conferences and business events.

Senior sales supervisor

Monsoon
Street, Somerset
08.2006 - 07.2011
  • Coordinated monthly sales meetings for improved inter-team communication.
  • Managed large-scale projects while adhering strictly to deadlines and budgets.
  • Identified potential leads using innovative prospecting techniques, led to an expanded client base.
  • Collaborated effectively with marketing department on promotional campaigns, resulted in increased footfall in-store events.
  • Ensured customer satisfaction with thorough product knowledge and excellent service.
  • Established a motivational work environment that encouraged creativity and innovation amongst team members.
  • Successfully resolved numerous customer complaints, enhanced company reputation for quality service.
  • Oversaw daily operations to ensure smooth workflow and optimum productivity.

Live-Out nanny

Private
West Pennard, Somerset
09.2001 - 07.2005
  • Assisted children with homework tasks, reinforcing concepts taught at school.
  • Encouraged good manners through modelling respectful interactions.
  • Maintained good communication with parents regarding child's progress or concerns.
  • Fostered creative and educational play by incorporating age-appropriate activities.
  • Ensured dietary requirements were met, preparing nutritious meals and snacks.
  • Managed bedtime routines efficiently ensuring a peaceful end to the day.
  • Transported children to school, playgroups, and other activities when required.
  • Implemented behavioural strategies managing tantrums effectively.
  • Performed light housekeeping duties related to child's needs.
  • Worked closely with parents on discipline strategies consistent with home values.
  • Built strong rapport with children providing a secure attachment figure.
  • Resolved conflicts between children teaching problem-solving skills.
  • Organised stimulating arts and crafts activities fostering creativity.

Education

BTEC National Diploma - Childhood studies

Strode College
Street, Somerset
09.1999 - 06.2001

GCSEs - Maths, English, Science, I.T, Art, Child development, French

Crispin School
Street, Somerset
04.1996 - 06.1999

Skills

  • Customer queuing management
  • Patience and tolerance
  • Basic mathematics
  • Event set-up knowledge
  • Time-Efficient service
  • Leadership competence
  • Workplace mediation
  • Customer services excellence
  • Business development
  • Financial reporting
  • Order processing
  • Budgeting and finance
  • Compliance monitoring
  • Task prioritisation
  • Supply chain management
  • Staff management
  • Team motivation
  • Product knowledge
  • Waste management understanding
  • Groundskeeping supervision
  • Administrative support oversight
  • Cleaning services expertise
  • Customer relationship
  • Risk assessment procedures
  • Workplace safety procedures
  • Awareness of environmental regulations
  • Recruitment and training
  • Facilities management
  • Change implementation
  • Vendor liaison
  • Contract negotiation
  • Business continuity planning
  • Health and Safety Compliance

Affiliations

  • Reading
  • Gardening
  • Walking
  • DIY
  • Theatre

Certification

IOSH Managing Safely

IWFM Facilities Management

Timeline

Bar staff member

Ring o Bells
11.2021 - Current

Soft services manager

CBRE
08.2011 - 06.2025

Senior sales supervisor

Monsoon
08.2006 - 07.2011

Live-Out nanny

Private
09.2001 - 07.2005

BTEC National Diploma - Childhood studies

Strode College
09.1999 - 06.2001

GCSEs - Maths, English, Science, I.T, Art, Child development, French

Crispin School
04.1996 - 06.1999

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Sarah Karen Shears