Sandra Oliveira
Cardiff
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Store manager
100% Bebé
Lisbon, Portugal
01.2016 - 08.2021
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Streamlined operations to maximise efficiency and minimise waste.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Maintained an organised stock room for easy accessibility of goods.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Enforced service standards to maintain establishment reputation for excellence.
Restaurant owner
A Sua Cozinha
Lisbon, Portugal
01.1999 - 06.2014
- Negotiated with vendors for cost-effective procurement of supplies.
- Streamlined food preparation processes for faster service delivery.
- Maintained high hygiene standards, contributing to excellent health inspection results.
- Redesigned dining area layout to maximise seating capacity without compromising comfort or accessibility features.
- Developed unique menu items for enhanced customer satisfaction.
- Crafted seasonal menus featuring locally sourced produce, promoting sustainability and supporting small businesses.
- Optimised inventory control procedures reducing wastage and increasing profitability.
- Tailored catering packages for private functions, providing bespoke services.
- Supervised restaurant operations and enforced food and safety standards.
- Organised deliveries to customers for online and to-go orders.
- Led by example in providing customers with attentive, professional restaurant service.
- Built loyal customer base by creating welcoming environment with top quality service.
Education
Incomplete - English / French
Instituto Superior de Linguas e Administração
Portugal 09.1996 - 06.1998
Skills
- Staff rota arrangement
- Supply chain understanding
- Logistics co-ordination
- Digital marketing
- E-commerce management
- Microsoft Office proficiency
- Product ordering
- Brand Promotion
- Retail software literacy
- Multitasking proficiency
- Customer Service
Affiliations
- Reading and Travelling
Certification
Baby Planner certification (2022)
Digital Marketing (2021)
Languages
English
Upper intermediate
French
Elementary
Portuguese
Native
Spanish
Intermediate
Timeline
Store manager
100% Bebé
01.2016 - 08.2021
Restaurant owner
A Sua Cozinha
01.1999 - 06.2014
Incomplete - English / French
Instituto Superior de Linguas e Administração
09.1996 - 06.1998
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