Cristian Dumitrache
Falkirk,Scotland
Summary
Experienced Store Manager with a strong background in inventory management, staff training, and customer service. Proven ability to handle profit and loss understanding, sales forecasting, and quality control. Adept at recruitment and hiring, complaint handling, and staff rota arrangement. Demonstrated success in achieving KPI targets and enhancing customer satisfaction. Committed to maintaining a flexible schedule to meet store needs and ensure smooth store opening and closing procedures. Career goal includes further developing leadership skills while driving store performance and customer experience excellence.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Store manager
Domino's Pizza
Falkirk, Scotland
10.2021 - Current
- Implemented promotional displays to increase product visibility and sales.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting store's image and consumer relationships.
- Enforced service standards to maintain establishment reputation for excellence.
- Managed over 40 customer calls per day
Shift runner
Domino's Pizza
Falkirk, Scotland
01.2019 - 10.2021
- Monitored stock levels, avoiding shortages during peak hours.
- Conducted staff training to ensure consistent service standards.
- Streamlined operations for smoother customer experience.
- Supervised employees, ensuring adherence to company policies.
- Managed inventory, reducing wastage.
- Handled customer complaints with effective problem-solving techniques.
- Ensured safety guidelines were followed, minimising workplace accidents.
Team member
Domino's Pizza
Falkirk, Scotland
06.2015 - 01.2019
- Provided excellent customer service to enhance business reputation.
- Maintained high standards of food hygiene, securing customer trust.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
Education
A-Levels -
High School
Bucharest/Romania 02.1999 - 02.2012
Esol Courses - English for Speakers of Other Languages
Forth Valley College
Falkirk/Scotland 02.2016 - 01.2017
Skills
- Inventory management
- Staff training
- Customer experience
- Recruitment and hiring
- Complaint handling
- Staff rota arrangement
- Quality control
- Customer Service
- Customer satisfaction
- Store Management
- Flexible schedule
- Staff management
- Stock management
Languages
English
Advanced
Romanian
Native
Timeline
Store manager
Domino's Pizza
10.2021 - Current
Shift runner
Domino's Pizza
01.2019 - 10.2021
Esol Courses - English for Speakers of Other Languages
Forth Valley College
02.2016 - 01.2017
Team member
Domino's Pizza
06.2015 - 01.2019
A-Levels -
High School
02.1999 - 02.2012
Similar Profiles
Emre DursunEmre Dursun
General Manager at JIA Pizza Inc dba Domino's PizzaGeneral Manager at JIA Pizza Inc dba Domino's Pizza
QUINN CLARKEQUINN CLARKE
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza
PETER IRVING GREENPETER IRVING GREEN
General Manager at Domino's Pizza dba Lewisburg Pizza LLCGeneral Manager at Domino's Pizza dba Lewisburg Pizza LLC
PARTH SUTHARPARTH SUTHAR
MATERIAL PURCHASING OFFICER at PEOPLE FIRST PIZZA CORPORATION O/A DOMINO'S PIZZAMATERIAL PURCHASING OFFICER at PEOPLE FIRST PIZZA CORPORATION O/A DOMINO'S PIZZA
VUSANI KHUMALOVUSANI KHUMALO
MANAGER & EVENTS COORDINATOR at THE TROYEVILLE HOTELMANAGER & EVENTS COORDINATOR at THE TROYEVILLE HOTEL