Jamie Dexter
Bracknell,Berkshire
Summary
Accomplished hospitality professional with a proven track record in multi-site management, adept at team leadership, budget management, and maintaining high standards of service and compliance across various establishments.
Overview
10
10
years of professional experience
Work history
Store Manager
The Chesterford Group
Bracknell, Berkshire
2019.09 - Current
- - Led high-volume site with weekly turnover £25k-£35k, managing 20-30 staff including supervisors.
- - Oversaw rotas, labour, stock, and waste to optimise efficiency and margin.
- - Maintained full compliance with food safety, H&S, and audits.
- - Acted as primary contact for senior stakeholders, ensuring high satisfaction and performance.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Coached underperforming employees improving their job performance significantly.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Implemented promotional displays to increase product visibility and sales.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Streamlined operations to maximise efficiency and minimise waste.
- Assisted customers in locating products around the shop floor promptly.
- Maintained an organised stock room for easy accessibility of goods.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Followed industry trends and set pricing strategies to maximise business returns.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Evaluated products to select mix meeting current customer demand.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Researched and applied proven marketing techniques to drive sales.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Formulated marketing and advertising strategies for continuous business growth.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
General Manager (Holding and Relief)
Miller & Carter Steakhouse
Bagshot , Surrey
2016.01 - 2019.08
- - Managed a premium restaurant with weekly turnover £40k+ and a team of 40+ staff.
- - Full operational, financial, and people accountability.
- - Controlled labour and budgets, delivered KPIs, and ensured compliance with audits and brand standards.
- - Worked closely with senior leadership on continuous operational improvements.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Established a positive work environment which promoted staff morale and productivity.
- Identified new business opportunities, leading to market expansion.
- Defined company direction through careful strategic planning.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Fostered a high-performance culture, resulting in increased productivity.
- Implemented rigorous financial controls, improving overall profitability.
- Streamlined communication processes for improved team collaboration.
- Managed key stakeholder relationships for smoother project completion.
- Delivered results under pressure to meet tight deadlines.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Improved staff retention with robust HR policies and procedures.
- Built high-performing teams to achieve organisational objectives.
- Maintained compliance with industry regulations at all times.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Established successful partnerships with other companies for mutual growth.
- Increased overall operational efficiency by implementing new management strategies.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Maintained organisational compliance with applicable legislation and regulations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and led successful business culture focused on performance.
- Allocated resources to teams and projects based on need, performance and availability.
- Monitored operations to assess and highlight results.
- Put in place clear controls for financial administration and business management.
- Established budgets based on historical, current and forecasted business data.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Partnered with management team to optimise operations and reduce costs.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Served as official representative of organisation to public groups or government agencies.
- Reviewed reports from subordinate management to identify areas of opportunity.
Education
Bachelor of Science - Cybersecurity
Open University
Milton Keynes01.2021
Skills
- - Multi-Site Operations & Team Leadership
- - P&L Management & Cost Control
- - Compliance: Food Safety & Health & Safety
- - Performance Management & KPIs
- - Stakeholder & Client Relationship Management
- - Staff Development & Succession Planning
- - Operational Audits & Continuous Improvement
- - Site Mobilisation Support
- Store layout planning
- Promotions coordination
- Scheduling employees
- Staff rota arrangement
- Operational optimisation
- Crisis management capabilities
- Store security measures
- Retail software usage
- Supply chain understanding
- Logistics co-ordination
- Cash handling
- Financial reporting
- Digital marketing
- Commercial acumen
- Budget oversight
- E-commerce management
- Profit and loss understanding
- Business Analytics
- Product ordering
- Vendor relationship building
- Product pricing
- Stock control systems
- Employee motivation techniques
- Microsoft Office proficiency
- Barcode scanning
- Brand Promotion
- POS system operation
- Staff mentoring
- Staff retention techniques
- Performance monitoring
- Health and Safety regulations
- Sales Leadership
- Security procedures
- Loss prevention strategies
- Market trend awareness
- Critical evaluation
- Communication proficiency
- Inventory forecasting techniques
- Brand loyalty development
- Data analysis and interpretation
- Sales promotion implementation
- Product knowledge proficiency
- Safety consciousness
- Inventory management expertise
- Visual merchandising creativity
- budgeting acumen
- Time efficiency
- Store operations efficiency
- Pricing strategy insight
- Multitasking proficiency
- Cultural awareness
- Customer Service
- Team Leadership
- Interpersonal communication
- Product knowledge
Additional information
- Full UK driving licence; flexible for travel across Oxford, Reading, and M4 Corridor
Affiliations
- Provide financial support and help coach teams within AFC Dukes for the Junior Teams.
Timeline
Store Manager
The Chesterford Group
2019.09 - Current
General Manager (Holding and Relief)
Miller & Carter Steakhouse
2016.01 - 2019.08
Bachelor of Science - Cybersecurity
Open University