Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Tracey Theunissen

Mettingham,Suffolk

Summary

Accomplished retail professional with extensive expertise in operational optimisation, visual merchandising and strategic planning. Demonstrates strong leadership in sales and team management, with a proven track record in staff retention and motivation. Proficient in inventory management, financial reporting, and budget oversight, ensuring efficient store operations and profitability. Adept at implementing health and safety regulations, security procedures, and loss prevention strategies to maintain a secure retail environment. Committed to enhancing customer engagement through effective communication and relationship-building skills.

Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.

Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.

Overview

28
28
years of professional experience
1
1
Certification

Work history

Store manager

Sainsbury's Supermarkets
03.2014 - 06.2024
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Maintained an organised stock room for easy accessibility of goods.
  • Assisted customers in locating products around the shop floor promptly.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Coached underperforming employees improving their job performance significantly.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • Celebrated success with my team
  • Developed internal and external colleagues to various roles within the business
  • Provided cover for my area managers annual leave promoted health and well being within my team
  • Communicated regularly with my team regarding results
  • Ensured my stores with charities in the local community to have a positive impact

Retail operations manager

Sainsbury's Supermarkets
02.2010 - 03.2014
  • Boosted sales by promoting loyalty schemes amongst customers.
  • Improved customer service by implementing effective training programs for staff.
  • Introduced new product lines to enhance store's appeal.
  • Streamlined checkout procedures to reduce waiting time.
  • Conducted regular performance reviews with actionable feedback.
  • Managed stock control systems for efficient inventory management.
  • Coordinated employee schedules, optimising shop floor coverage during peak hours.
  • Liaised between staff and upper management for clear communication.
  • Fostered a collaborative team environment, increasing productivity levels.
  • Implemented health and safety protocols, ensuring a safe retail environment.
  • Oversaw daily operations to maintain smooth functioning of the store.
  • Focused on visual merchandising for improved in-store experience.
  • Developed operational strategies for increasing sales.
  • Facilitated in-store events to drive footfall and engagement.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.

Department Manager

Sainsbury's Supermarkets
06.1998 - 02.2010
  • Reduced operational delays with proactive scheduling.
  • Organised department tasks for increased productivity.
  • Delegated assignments to maximise individual strengths.
  • Managed inventory levels to prevent stock shortages.
  • Handled customer complaints for improved satisfaction rates.
  • Coordinated inter-departmental collaborations, resulting in cohesive projects.
  • Implemented quality control measures, maintaining high standards of service.
  • Trained new recruits for seamless integration into the team.
  • Established key performance indicators to monitor progress.
  • Improved staff morale by implementing regular feedback sessions.
  • Conducted team meetings to improve internal communication.
  • Developed department goals aligned with company vision.
  • Set daily priorities and communicated targets, motivating teams to achieve them.
  • Delegated tasks and reacted to changing workloads to maintain efficient operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Worked across multiple areas, Fresh Foods, Counters, Petrol Station, Grocery, Customer Service and Merchandising.

Customer Service Colleague

Sainsburys supermarkets
10.1996 - 06.1998
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

GCSEs - English Literature, English Language, Mathematics,Art & Textiles

The Ramsey School
Halstead, Essex

NVQ Level 3 - Health and Social Care

The Ramsey School Sixth Form

Skills

  • Scheduling employees
  • Operational optimisation
  • Visual merchandising insight
  • Retail software usage
  • Store layout planning
  • Staff rota arrangement
  • Crisis management capabilities
  • Supply chain understanding
  • Financial reporting
  • Commercial acumen
  • Health and Safety regulations
  • Loss prevention strategies
  • Sales Leadership
  • Stock control systems
  • Profit and loss understanding
  • Staff retention techniques
  • Microsoft Office proficiency
  • Employee motivation techniques
  • Performance monitoring
  • POS system operation
  • Merchandising expertise
  • Staff mentoring
  • Communication proficiency
  • Inventory management expertise
  • Health and Safety Compliance
  • Customer Service
  • Team Leadership
  • Interpersonal communication
  • Relationship Management
  • Equipment Maintenance
  • Public speaking
  • Visual merchandising
  • Strategic planning
  • Resourcefulness
  • Conflict Resolution
  • Inventory control
  • Project Management
  • Inventory management
  • Process Improvement
  • Legal compliance
  • Proactive initiative
  • Relationship-building
  • Customer engagement
  • Self motivated
  • Effective communication
  • Change management
  • Active listening

Certification

Personal Licence Holder

Affiliations

  • Gardening
  • Walking
  • Cooking
  • Camping
  • Visiting new places

Timeline

Store manager

Sainsbury's Supermarkets
03.2014 - 06.2024

Retail operations manager

Sainsbury's Supermarkets
02.2010 - 03.2014

Department Manager

Sainsbury's Supermarkets
06.1998 - 02.2010

Customer Service Colleague

Sainsburys supermarkets
10.1996 - 06.1998

GCSEs - English Literature, English Language, Mathematics,Art & Textiles

The Ramsey School

NVQ Level 3 - Health and Social Care

The Ramsey School Sixth Form

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Tracey Theunissen