Guoqiang Huang
England
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
4
4
years of professional experience
Work history
Store manager
Chatime
London , United Kingdom
2022.10 - Current
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Implemented promotional displays to increase product visibility and sales.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Assisted customers in locating products around the shop floor promptly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Streamlined operations to maximise efficiency and minimise waste.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Maintained an organised stock room for easy accessibility of goods.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Oversaw business staffing and training, building successful, customer-focused team.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Enforced service standards to maintain establishment reputation for excellence.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Formulated marketing and advertising strategies for continuous business growth.
- Evaluated products to select mix meeting current customer demand.
- Followed industry trends and set pricing strategies to maximise business returns.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Coached underperforming employees improving their job performance significantly.
Store supervisor
Chatime
London , United Kingdom
2021.09 - 2022.09
Education
Diploma of Higher Education - Master Of Strategic Public Relations
The University of Sydney
Sydney 02.2020
Skills
- Operational optimisation
- Retail software usage
- Store security measures
- Staff rota arrangement
- Promotions coordination
- Scheduling employees
- Cash handling
- Financial reporting
- Digital marketing
- Barcode scanning
- Product ordering
- Health and Safety regulations
- POS system operation
- Stock control systems
- Security procedures
- E-commerce management
- Product pricing
- Microsoft Office proficiency
- Budget oversight
- Staff retention techniques
- Performance monitoring
- Employee motivation techniques
- Brand Promotion
- Sales Leadership
- Staff mentoring
- Product knowledge proficiency
- Stock control systems understanding
- Inventory management expertise
- Product knowledge
- Relationship Management
- Customer Service
- Store operations efficiency
- Profit and loss understanding
Languages
Chinese(Mandarin)
Native
English
Proficient
C2