Samuel Burgess
Market Drayton,Shropshire
Summary
Dedicated professional with extensive experience in up-selling and enhancing customer satisfaction. Demonstrates exceptional patience, tolerance, and teamwork abilities. Adept in customer service and product knowledge, ensuring a personable and hard-working approach to all tasks. Committed to leveraging skills to contribute effectively to team success and drive business growth.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently maintaining optimum stock levels and ensuring exceptional customer care at all times.
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner.
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work history
Customer assistant
Vue Cinemas
Newcastle-under-Lyme, Staffordshire
2022.11 - Current
- Collaborated efficiently with team members to maintain smooth store operations.
- Increased sales of topping promotions through suggestive selling techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
Team Leader, Secondment
Vue Cinemas
Newcastle-under-Lyme, Staffordshire
2025.04 - 2025.05
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Delegated tasks to make best use of individuals' skills.
- Recognised exceptional individual performance for improved motivation.
Delivery driver
Domino's Pizza
Market Drayton, Shropshire
2020.06 - 2020.08
- Completed emergency deliveries successfully despite challenging conditions.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Handled fragile items carefully, resulting in zero damage complaints.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Provided excellent customer service, enhancing company reputation.
Bartender waiter
The Peel Arms
Ashley , Shropshire
2019.03 - 2019.08
- Delivered exceptional customer service, resulting in repeat business.
- Kept customers satisfied with timely service delivery.
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Worked collaboratively within a team to ensure smooth operation during peak hours.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
Education
Bachelor of Arts - Film Production
University of Derby
Derby 2019.09 - 2022.06
Skills
- Up-Selling experience
- Customer satisfaction enhancement
- Patience and tolerance
- Team player
- Customer Service
- Product knowledge
- Personable
- Hard-working
References
References available upon request.
Timeline
Team Leader, Secondment
Vue Cinemas
2025.04 - 2025.05
Customer assistant
Vue Cinemas
2022.11 - Current
Delivery driver
Domino's Pizza
2020.06 - 2020.08
Bachelor of Arts - Film Production
University of Derby
2019.09 - 2022.06
Bartender waiter
The Peel Arms
2019.03 - 2019.08