Lyn-Marie Deegan
Grimsby,N.E Lincolnshire
Summary
Experienced retail professional with a strong background in customer service, sales persuasion, and brand promotion. Proficient in up-selling, cross-selling techniques, and enhancing customer satisfaction through effective communication and product knowledge. Skilled in cash handling, EPOS systems, barcode scanning, and refund processing, ensuring seamless transactions and operational efficiency. Adept at visual merchandising and restock procedures to maintain an appealing store environment. Committed to fostering team collaboration while delivering exceptional service to drive business growth.
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.
Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.
Overview
13
13
years of professional experience
Work history
Customer assistant
William Hill
Grimsby, North East Lincolnshire
08.2024 - Current
- Stocked shelves regularly for easy access to products by customers.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Operated till systems smoothly, streamlining check-out process for customers.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Increased sales through suggestive selling techniques.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Collaborated efficiently with team members to maintain smooth store operations.
- Assisted customers with product selection to ensure satisfaction.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Improved customer relations by promptly addressing queries and concerns.
- Provided excellent customer service to ensure repeat business.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Offered advice on product selection for enhanced levels of support and service.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions using product knowledge and service expertise.
Waitress
Ocean fish bar
Cleethorpes, North East Lincolnshire
04.2023 - 08.2024
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Advanced team efficiency by assisting in training new waitstaff members.
- Improved customer satisfaction by providing efficient and friendly service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Utilised professional communication skills to resolve customer complaints.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Maintained clean and organised dining area for customer comfort.
- Managed table settings for enhanced dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Collaborated with kitchen staff to ensure order accuracy.
- Met special dietary requests with careful preparation and presentation of dishes.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Accommodated special event needs, provided customised services for parties.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided top-notch service to customers, improved overall dining experience.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Supervisor/team leader
Mitchells & Butlers
Grimsby, North East Lincolnshire
09.2013 - 02.2023
- Coordinated with other supervisors to maintain consistency across shifts.
- Fostered a positive work culture to boost employee morale.
- Monitored employee attendance records for maintaining discipline within the team.
- Identified potential risks and mitigated them through proactive measures.
- Organised team resources, resulted in improved project timelines.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Ensured smooth operations with regular maintenance checks.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Implemented company policies effectively, maintained high standards of service delivery.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Provided constructive feedback to staff for improved performance levels.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Improved workplace safety to reduce accidents and near-misses.
- Logged daily activities and notable incidents during production shifts.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Improved customer satisfaction through close collaboration with the team.
- Monitored daily operations whilst reducing operational cost significantly.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Coached team members through new or difficult workflows.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
Skills
- Up-Selling experience
- Customer satisfaction enhancement
- Sales persuasion
- Data entry accuracy
- Restock procedures
- Communication excellence
- Patience and tolerance
- Team player
- Cash handling
- Customer Service
- Product knowledge
- Refund and exchange processing
- Visual merchandising
- Brand Promotion
- Cross-selling techniques
- EPOS knowledge
- Wine and spirit sales
- Barcode scanning
- Information gathering
- Refund processing
Affiliations
- Reading, crocheting, decorating and learning new skills
Timeline
Customer assistant
William Hill
08.2024 - Current
Waitress
Ocean fish bar
04.2023 - 08.2024
Supervisor/team leader
Mitchells & Butlers
09.2013 - 02.2023