Lisa Wildin
ST AUSTELL,CORNWALL
Summary
Dedicated professional with a strong foundation in customer service orientation and people management. Demonstrates expertise in stock control systems, point of sale systems, and process improvement identification. Known for effective delegation, risk assessment, and quality control, ensuring operational excellence. Skilled in cross-selling techniques and up-selling experience, enhancing sales performance. Committed to professionalism and cultural awareness while excelling in multi-tasking within IT systems.
Offering a strong blend of analytical and organisational skills, with experience in managing inventory and supporting retail operations. Knowledgeable about consumer behaviour, trend analysis, and maintaining product displays to enhance sales. Ready to use and develop communication, time management, and problem-solving skills in given role.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Assistant
Tesco Plc
Cheltenham, Gloucestershire
07.2017 - 02.2025
- Working as part of GM Nonfood team ensuring products and services is available for the customer at all times
- Merchandising stock to plan, mapping, labelling or using product knowledge and my initiative to make decisions to adapt to the change in demands of such things as stock levels on a daily basis
- Keeping good communication across departments and above all delivering a great service to the customer
- Assisted customers with varying questions using product knowledge and service expertise.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Increased sales through suggestive selling techniques.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Monitored and updated stock levels and inventory databases.
Personal Care Assistant
Miss N J Wildin
11.2007 - 07.2017
- Cleaning, Washing, ironing, bathing, running errands with or on behalf of employer
- Assisting employer on trips out of the home
Field Merchandiser
Oakwood Merchandising
Cheltenham, Gloucestershire
02.2009 - 06.2017
- Visiting local Tesco stores merchandising products Make-Up / Dvd's/ Books/ Korbond/ Banking and others
- Carrying out audits, reporting on store fulfillment of procedures and displays
- Carried out day-to-day duties accurately and efficiently.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Replenished stock and processed deliveries to maximise product availability.
- Completed duties to deliver on targets with accuracy and efficiency.
Deputy Store Manager
Lidl GmbH
Aberystwyth
09.2003 - 07.2004
- Set and maintain stock levels in one of the busiest and smallest UK Lidl stores
- Motivating and leading store team on a daily basis
- Shift work early mornings/ night work
- Cash handling in a high pressurised and time sensitive role
- Assisting the Store Manager
Cashier/ Customer Assistant
Lidl GmbH
Aberystwyth
09.2002 - 09.2003
- Competent use of cash register
- Stock replenishment
- Store Presentation
- Customer service
Part-time Sales Adviser
Stead & Simpson
Aberystwyth, Ceredigion
06.2002 - 08.2002
- Customer services
- Competent use of the cash register
- Merchandising
- Stock Replenishment
- House Keeping
Sales Assistant
Candles and Soaps Cheltenham
Cheltenham
06.2001 - 09.2001
- Customer Service
- Competent use of cash register
- Merchandising
- Stock Replenishment
- House Keeping
Part Time Sales Assistant
Next Ltd
Cheltenham, Gloucestershire
09.1999 - 10.2000
- Competent use of cash register
- Stock replenishment
- House keeping
- Customer service
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
Higher -
Aberystwyth Uni
09.2000 - 09.2002
Higher - Btec National Diploma in Performing Arts
Gloscat
09.1999 - 06.2000
NOCN LEVEL 3 - Introduction to Phlebotomy
Phlebotomy Training services LTD
Northallerton, North Yorkshire 09.2024 - 12.2024
Skills
- Customer service orientation
- Polite and friendly
- Keen problem solver
- Team player
- People Management
- Stock control systems
- Time efficiency
- Restock procedures
- Point of sale systems
- Resourcefulness
- Hard-working
- Process improvement identification
- Merchandising
- Decision making
- Negotiation proficiency
- Professionalism
- Cross-selling techniques
- Up-Selling experience
- Effective delegation
- Quality Control
- Time-management
- Risk Assessment
- Cultural awareness
- Multi-Tasking in it systems
Hobbies
I enjoy long walks, outdoor activities with my family, photography with a keen interest in film and television.
Certification
I recently Achieved my NOCN Level 3 award in Phlebotomy, which I am looking to advance in.
Timeline
NOCN LEVEL 3 - Introduction to Phlebotomy
Phlebotomy Training services LTD
09.2024 - 12.2024
Customer Assistant
Tesco Plc
07.2017 - 02.2025
Field Merchandiser
Oakwood Merchandising
02.2009 - 06.2017
Personal Care Assistant
Miss N J Wildin
11.2007 - 07.2017
Deputy Store Manager
Lidl GmbH
09.2003 - 07.2004
Cashier/ Customer Assistant
Lidl GmbH
09.2002 - 09.2003
Part-time Sales Adviser
Stead & Simpson
06.2002 - 08.2002
Sales Assistant
Candles and Soaps Cheltenham
06.2001 - 09.2001
Higher -
Aberystwyth Uni
09.2000 - 09.2002
Higher - Btec National Diploma in Performing Arts
Gloscat
09.1999 - 06.2000
Part Time Sales Assistant
Next Ltd
09.1999 - 10.2000
I recently Achieved my NOCN Level 3 award in Phlebotomy, which I am looking to advance in.
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