Summary
Overview
Work history
Education
Skills
Timeline
Generic

Hope Edwards

Bishop Auckland,British Forces

Summary

Dedicated professional with extensive expertise in product knowledge, customer service, and cash handling. Proven track record in enhancing customer satisfaction through effective up-selling techniques and adherence to health and safety standards. Skilled in payment processing, stock ordering, and inventory tracking, complemented by marketing and sales experience. Committed to maintaining food safety understanding while driving business growth through strategic customer engagement.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Customer Assistant

Lidl
Barnard Castle, Durham
2025.01 - Current

Working in Lidl has helped me gained experience in product management and developed strategies to boost sales by providing tailored assistance to customers.

customer assistant

  • Maintained high standards in delivering quality service to
    customers.
  • Contributed to team productivity through efficient and precise
    execution of assigned duties.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Increased sales through suggestive selling techniques.
  • Stocked shelves regularly for easy access to products by customers.

Team Member and Supervisor in training

Gregg's Bakery
2022.07 - 2024.08

Working for Gregg's has given me many opportunities to grow and learn new skills like manager skills and learning a team and understanding of food safety in a busy investment

Team member

  • Provided guidance to patrons in choosing the ideal drinks and food that aligned with their specific dietary requirements and taste preferences
  • Enhanced understanding of the impact of allergens and cross-contamination on food safety
  • Utilized in-depth knowledge of product specifications to successfully create and exhibit them with accuracy.
  • Developed strong communication skills to build positive customer relations, ensuring first-class company service and reputation were upheld.

Supervisor in training

  • Contributed to team productivity through efficient and precise execution of assigned duties.
  • Successfully carried out closing, and shift change responsibilities to maximize store efficiency.
  • Demonstrated dedication to goal achievement through quick and accurate task completion and team support.
  • Maximized customer satisfaction through swift resolution of food or service-related complaints.

Barmaid and waiter

The Edge Hotel
2021.03 - 2022.06

Acquired new expertise and developed as an individual during employment at The Edge Hotel.

Barmaid

  • Enhanced the overall customer experience by consistently displaying a friendly and helpful attitude
  • Maximized productivity of quick servers by introducing streamlined methods.
  • Demonstrated reliability in cash handling

Waiter

  • Proficient in menu knowledge and understanding
  • Demonstrated patience and composure in high-pressure scenarios.
  • Maintained high standards in delivering quality service to customers.

Education

NCFE level 3 Diploma - policing

Bishop Auckland College
Bishop Auckland, DUR
2022.01 - 2023.01

BTEC level 3 Foundation Diploma - Uniformed Protective Services

Darlington College of Technology
Darlington, DAL
2020.01 - 2021.01

GCSEs - Food Prep and Nutrition

The Thomas Adams School, Wem
Shrewsbury, SHR
2019.01 - 2020.01

Skills

  • Product knowledge
  • Customer Service
  • Cash handling
  • Health and safety standards
  • Payment Processing
  • Stock ordering
  • Marketing and sales experience
  • Inventory tracking
  • Food safety understanding
  • Customer satisfaction enhancement
  • Up-Selling experience

Timeline

Customer Assistant

Lidl
2025.01 - Current

Team Member and Supervisor in training

Gregg's Bakery
2022.07 - 2024.08

NCFE level 3 Diploma - policing

Bishop Auckland College
2022.01 - 2023.01

Barmaid and waiter

The Edge Hotel
2021.03 - 2022.06

BTEC level 3 Foundation Diploma - Uniformed Protective Services

Darlington College of Technology
2020.01 - 2021.01

GCSEs - Food Prep and Nutrition

The Thomas Adams School, Wem
2019.01 - 2020.01
Hope Edwards