Debbie Ward
Birmingham
Summary
Accomplished banking professional with extensive expertise in retail banking operations and electronic funds transfer. Demonstrates proficiency in debit and credit management, risk management tools, and fraud detection, ensuring compliance with banking regulations and anti-money laundering laws. Adept at enhancing customer service support through effective salesmanship and up-selling strategies, while maintaining confidentiality assurance. Career goals include advancing within the financial sector to leverage skills in digital banking services and branch administration.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work history
Customer assistant
Lloyds Banking Group
Erdington
2002.12 - Current
- Provided excellent customer service to ensure repeat business.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Assisted customers with product selection to ensure satisfaction.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Increased sales through suggestive selling techniques.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled cash and card payments with accuracy.
- Carried out regular quality checks to ensure displayed marketing material were in good condition.
- Offered prompt solutions to maintain customer satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
GCSEs -
Plantsbrook School
Sutton Coldfield, Birmingham 1999.09 - 2003.06
Skills
- Data entry accuracy
- Up-Selling experience
- Numeracy competence
- Debit and credit management
- Knowledge of banking laws
- Branch administration familiarity
- Confidentiality assurance
- Banking regulation compliance
- Electronic funds transfer operation
- Risk management tools
- Retail banking operations
- Cash handling experience
- Decision-Making prowess
- Salesmanship
- Fraud detection
- Document preparation
- Counter service
- Anti-Money Laundering knowledge
- Customer service support
- Customer service experience
- Cheque encashment
- Digital banking services
- Anti-Money laundering compliance
- Financial product knowledge
- Product knowledge
Timeline
Customer assistant
Lloyds Banking Group
2002.12 - Current
GCSEs -
Plantsbrook School
1999.09 - 2003.06