Sabu Mathew
Leeds ,West Yorkshire
Summary
Caring Hospitality Team Member skilled in delivering top-quality guest service. Communicates with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication.
Experienced in hospitality sector with focus on delivering exceptional guest experiences. Enhance customer satisfaction through strong communication skills and keen eye for detail in service delivery. Thrive in fast-paced environments, ensuring seamless operations and high standards.
Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
11
11
years of professional experience
Work history
Hospitality team member
Alfay ltd
Leeds, West Yorkshire
2021.03 - 2026.01
- Streamlined communication between kitchen and floor staff for efficient service.
- Ensured stock availability by liaising with kitchen staff regularly.
- Facilitated payments smoothly for quick customer checkout.
- Served meals professionally, enhancing overall dining experience.
- Took orders accurately reducing errors in meal preparation.
- Kept reception areas clean and tidy to maintain professional standards.
- Promoted daily specials to increase sales revenue.
- Arranged special requests from customers promptly, creating positive impressions.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Maintained high levels of customer service by promptly addressing guest queries.
- Ensured cleanliness of dining area for a pleasant dining experience.
- Delivered efficient table service, resulting in repeat business.
- Assisted colleagues during peak hours for smooth operations.
- Adhered to health and safety regulations, ensuring a safe environment for guests.
Sports massage therapist
Alfay ltd
Leeds, West Yorkshire
2015.03 - 2024.03
- Applied sports massage therapies for increased flexibility and performance.
- Enhanced overall well-being of clients through holistic approaches.
- Fostered relaxing environment using aromatherapy and soothing music.
- Maintained detailed client records to monitor progress over time.
- Formulated personalized treatment plans based on individual needs and goals.
- Delivered high-quality customer service to promote repeat business.
- Assessed clients' physical conditions to tailor appropriate treatments.
- Regularly cleaned and sanitized therapy room, ensuring hygienic workspace.
- Utilised expertise in reflexology for total body rejuvenation.
Education
GCSEs - Maths,english,history
College
Kerala, India 03.1986
Massage therapy - Beauty
Beauty
Leeds07.2015
Skills
- Patience under pressure
- Beverage serving techniques
- Food pairing knowledge
- Room service operation
- Table clearing
- Food presentation
- Coffee and tea brewing
- Hot and cold food preparation
- Table set-up and clearing
- Communication excellence
- Understanding of road laws
- Long distance driving
- Map reading
- Order picking and sorting
- Long-distance deliveries
- Route navigation
- Safe driving practices
- Night deliveries
- Mobile apps navigation
- Multilingualism
- Understanding dietary requirements
- Room setup efficiency
- Hotel reservation system
- Table setting expertise
- Knowledge of dietary restrictions
- Tableware sanitization
- Point of sale operation
- Housekeeping standards
Languages
Malayalam
Native
English
Proficient
C2
Tamil
Advanced
C1
Hindi
Beginner
A1
Timeline
Hospitality team member
Alfay ltd
2021.03 - 2026.01
Sports massage therapist
Alfay ltd
2015.03 - 2024.03
GCSEs - Maths,english,history
College
Massage therapy - Beauty
Beauty