Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Jada Ferreira

Liverpool,Merseyside

Summary

Experienced hospitality professional with a strong focus on customer engagement and guest relations. Demonstrates expertise in front of house operations, room service, and event set-up, ensuring efficient service and adherence to safety standards. Multilingual communicator skilled in persuasive speaking and verbal articulation, adept at managing customer queues and dietary restrictions. Committed to maintaining high housekeeping standards and bar cleanliness while effectively operating point of sale systems.

Upbeat student motivated to support hospitality operations with great communication and time-management skills. Offers history of on-time task completion and success in autonomous roles. Utilises critical thinking and resourceful problem-solving to address challenges.

Overview

2
2
years of professional experience
1
1
Certification

Work history

Hospitality team member

Liverpool Football Club
Liverpool, Liverpool
11.2024 - Current
  • Handled complaints in a professional manner to maintain brand reputation.
  • Assisted colleagues during peak hours for smooth operations.
  • Managed reservations efficiently, ensuring maximum occupancy.
  • Streamlined communication between kitchen and floor staff for efficient service.
  • Adhered to health and safety regulations, ensuring a safe environment for guests.
  • Maintained high levels of customer service by promptly addressing guest queries.
  • Coordinated with bar staff to deliver drinks timely.
  • Arranged special requests from customers promptly, creating positive impressions.
  • Ensured cleanliness of the dining area for a pleasant dining experience.
  • Enhanced guest satisfaction with prompt and attentive service.
  • Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
  • Upheld restaurant standards by conducting routine checks on presentation and hygiene.
  • Ensured stock availability by liaising with kitchen staff regularly.
  • Created warm, friendly atmosphere through positive guest interactions.

Bar staff member

Kingswood Arts
City of London, Southwark
07.2023 - Current
  • Liaised with kitchen staff for seamless service delivery.
  • Served customers to foster a friendly atmosphere.
  • Cleaned and sanitised the bar area, maintaining high standards of hygiene.
  • Checked identification to maintain legal compliance.
  • Assisted in training new staff, contributing to team efficiency.
  • Helped organise special events at the bar.
  • Restocked the bar efficiently during busy periods.
  • Adhered to health and safety regulations strictly.
  • Completed end-of-day cleaning duties, leaving the bar ready for the next day's trade.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Cleared counters and disposed of waste and broken glass.
  • Refused drinks service to guests without appropriate proof of age.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Rotated stock regularly, reducing waste from expired products.
  • Recommended menu items to guests, enhancing their dining experience.
  • Assisted guests with queries or requests for optimal guest experience.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.

Education

Bachelor of Arts - Business studies and French

University of Liverpool
Liverpool
09.2024 -

A-Levels - Economics, French and Maths

Bromley High School
City of London
09.2023 - 06.2024

GCSEs - Maths, English Lit, English Lang, Combined Science, French, History, Mandarin

Harris Girls' Academy Bromley
City of London
09.2017 - 07.2022

Skills

  • Pub safety procedures
  • Event set-up knowledge
  • Patience and tolerance
  • Time-Efficient service
  • Comfortable with late hours
  • Customer queuing management
  • Room setup efficiency
  • Beverage serving techniques
  • Patience under pressure
  • Table clearing
  • Front-of-house expertise
  • Guest relations
  • Food safety awareness
  • Verbal articulation

Affiliations

  • Reading
  • Languages
  • Sports
  • Economics

Languages

French
Upper intermediate
Chinese (Mandarin)
Intermediate
English
Proficient (C2)

Certification

ACT Security e-learning, completed on 1st August - ACT

ACT Awareness e-learning, completed on 12th August - ACT

SCaN For All Staff Awareness, completed on 12th August - NGTC Group (e-learning)

References

References available upon request.

Timeline

Hospitality team member

Liverpool Football Club
11.2024 - Current

Bachelor of Arts - Business studies and French

University of Liverpool
09.2024 -

A-Levels - Economics, French and Maths

Bromley High School
09.2023 - 06.2024

Bar staff member

Kingswood Arts
07.2023 - Current

GCSEs - Maths, English Lit, English Lang, Combined Science, French, History, Mandarin

Harris Girls' Academy Bromley
09.2017 - 07.2022

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Jada Ferreira