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A fast-learning, easy-going individual who works well in a team or alone, with a range of experience in various roles. In customer service, I aimed to provide the best possible customer experience, while collaborating with coworkers and managers to support an upbeat and effective environment. In warehouse roles, a fast-learning attitude and flexibility allowed for swift project completion and production support.

I am a driven individual that offers strong attention to detail and organisational skills. I have a proven record of working collaboratively with team members through my schooling and previous work experience to meet set goals and resolve challenges with reasoned thinking and decision making. I have a strong work ethic, which has led me to successfully achieve good grades in passing all of the nine GSCE's I have taken, amongst which was a distinction grade in catering. During my previous hospitality work, I have been guest-focused, a good team member and dedicated to promoting quality customer service to maintaining high customer satisfaction which is important to me. I always aim to exceed expectations, build on my knowledge and experiences and I am willing to listen and learn to focus on attention to detail. I am an upbeat student motivated to be the best I can, support my colleagues while having the confidence to show initiative and work alone too. I have great communication skills and can talk to a variety of people, I have previously taken reservations, answered questions and accommodated specific guest requests, both via the telephone and in person. I have good time-management skills, never been late for school or lessons. While working at the Top pub previously, I was always early and willing to stay behind if and when required to achieve full customer satisfaction. I can think and act quickly, to identify and resolve problems and strive to address and re-solve those challenges. Working as part of a Caring Hospitality Team Member in delivering top-quality guest service is vital to my work ethic and morals, I am happy taking on challenging new roles and I am willing to learn and progress in all areas I can. I am a hard working reliable, honest and trustworthy person, which I guess I have inherited from my Police Officer parents.
I am currently a 1st year student at Newcastle College where I am studying Health and Social care level 3 and as part of this process, I work Mondays at a local care home where I build and facilitate the activities, and use a variety of communication skills with the residents.
To undertake this role, I have a clear DBS check and I have achieved a Level 1 Safeguarding children and protecting from Abuse and neglect certificate of attendance.
I currently work Saturdays at the Yankee candle store, Trentham Gardens, but the hours are very minimal and I am seeking further working opportunities.
If I was successful in securing a role in your business, I would not let you down and I would thrive in the experience of your working environment.


Upbeat student motivated to support hospitality operations with great communication and time-management skills. Offers history of on-time task completion and success in autonomous roles. Utilises critical thinking and resourceful problem-solving to address challenges.
Driven individual offers strong attention to detail and superior organisational skills. Works collaboratively with team members to meet goals and resolves challenges with sound judgment and reasoned thinking.

Personable individual with strong interpersonal skills and attention to detail. Possesses customer service expertise and team collaboration abilities, ensuring high-quality hospitality experiences. Committed to creating welcoming environments that enhance guest satisfaction and operational efficiency.
Friendly Hospitality Team Member known for delivering exceptional customer service and creating welcoming environments. Skilled at managing customer requests, resolving issues promptly, and ensuring satisfaction. Consistently contributed to team success by maintaining high standards of cleanliness and efficiency in all tasks.

Esmee Montague

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Hospitality team member

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Hospitality team member

GCSEs -

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