Grace Leetch
Summary
Personable hospitality professional accustomed to managing high-volume guest requests and reservations. Possesses strong communication and rapport-building skills with background of consistently positive guest feedback.
Personable individual with strong interpersonal skills and attention to detail. Possesses customer service expertise and team collaboration abilities, ensuring high-quality hospitality experiences. Committed to creating welcoming environments that enhance guest satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work history
Hospitality team member
Gladstones barbers and bistro
Stalybridge, Cheshire
2024.01 - 2026.02
- Barista trained including latte art
- Promoted daily specials to increase sales revenue.
- Took orders accurately reducing errors in meal preparation.
- Facilitated payments smoothly for quick customer checkout.
- Ensured cleanliness of dining area for a pleasant dining experience.
- Delivered efficient table service, resulting in repeat business.
- Assisted colleagues during peak hours for smooth operations.
- Handled complaints in a professional manner to maintain brand reputation.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Maintained high levels of customer service by promptly addressing guest queries.
- Managed reservations efficiently, ensuring maximum occupancy.
- Enhanced guest satisfaction with prompt and attentive service.
- Adhered to health and safety regulations, ensuring a safe environment for guests.
- Arranged special requests from customers promptly, creating positive impressions.
- Ensured stock availability by liaising with kitchen staff regularly.
- Coordinated with bar staff to deliver drinks timely.
- Prepared tables swiftly, improving turnover rate.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Served meals professionally, enhancing overall dining experience.
- Streamlined communication between kitchen and floor staff for efficient service.
- Contributed to team targets by upselling menu items.
- Created warm, friendly atmosphere through positive guest interactions.
Education
NVQ Level 2 - Hospitality
Tameside College
Ashton Under Lyne09.2025
NVQ Level 1 - Catering
Tameside College
Ashton Under Lyne09.2024
Skills
- Positive demeanour
- Beverage serving techniques
- Customer centricity
- Multitasking proficiency
- Room setup efficiency
- Patience under pressure
- Food pairing knowledge
- Resilience and stamina
- Cash handling accuracy
- Front-of-house operations
- Cocktail mixing
Timeline
Hospitality team member
Gladstones barbers and bistro
2024.01 - 2026.02
NVQ Level 2 - Hospitality
Tameside College
NVQ Level 1 - Catering
Tameside College