Reenal Seegolam
Turnford,Broxbourne
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Manager
Nando's
Enfield, Middlesex
02.2023 - Current
- Conducted audits and risk assessments to achieve regulatory compliance.
- Planned and managed resources and budget to support and deliver objectives.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Located, verified and distribution information through knowledge management practices.
- Designed long-term business strategy to guide leadership decision-making.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Created and implemented best practice policies and processes to aid operational performance.
- Outlined annual and quarterly priorities to guide departmental growth.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
Food and Beverage manager
David Lloyd
Enfield, United Kingdom
09.2022 - Current
- Managing a team of 25 staff members including 3 supervisors
- Coaching and training new staff
- Reporting and working with the General Manager
- Delivering KPI's
- Understanding and demonstrating "outstanding service"
- Adapting to new challenges.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Identified and maximised upselling opportunities to increase sales and profits.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
1st assistant Manager
Nando's UK & IRE
Enfield
06.2019 - 09.2022
- Team sized 65 staff members and 4 2nd assistant managers and 4 supervisors
- Turnover weekly on average 60k throughout the year
- Responsibilities delegated to managers and overseeing individuals
- Being a customer service champion for the region
- Achieved operational targets for store
- Took ownership to be part of marketing activities
- Exceeded KPIs, including P&L numbers
- Managing all aspects of store management
- Taking ownership for planning shifts and staff requirements
- Participated in disciplinary committees
- Covering the General manager on his absence and throughout his sabbatical.
Deputy Manager
Sainsbury's
London
03.2018 - 06.2019
- Managing a team in central London to deliver great customer service
- Exceeded all KPIs set by Area Manager/ general manager
- Supported team by covering both day and night shifts
- Was assigned to another busy London branch by Area Manager
- Handled all customer complaints in line with company policy
- Exceeded P&L numbers
- Team size 35 staff and with 7 assistant managers.
2nd Assistant Manager
Nando's UK & IRE
Enfield, United Kingdom
01.2015 - 03.2018
- Supporting GM in achieving KPIs, including P&L numbers
- Managing all aspects of store management
- Responsibility for operations requirements
- Taking ownership for planning shifts and staff requirements
- Lead by example by covering junior staff during unexpected absences.
Manager in Training
Nando's
Enfield
06.2015 - 11.2015
Education
Business and languages - Business and Language
University of Hertfordshire
Hertfordshire 01.2018 - 01.2021
A level, Business/Commerce, General - Business
Highlands School
Enfield 01.2016 - 01.2018
Skills
- Opportunities identification and creation
- Transformational leadership
- Workforce development
- Change management
- Conflict resolution
- Key accounts and territory management
- Agile project management
- Commercial improvement planning
- Democratic leadership
- Performance development planning
- Commercial awareness
- Customer rapport
- Financial management
- Project budgeting
- Operations oversight
- Financial leadership
Personal Information
- Hobbies: An enthusiastic sportsman, who enjoys training regularly in the gym. I have a love of both playing and watching football. Passion for playing football and watching football. I enjoy cooking a wide variety of cuisines and enjoy visiting different restaurants.
- Date of birth: 07/12/96
Custom
References available upon request
Affiliations
- Football
- Gaming
Timeline
Manager
Nando's
02.2023 - Current
Food and Beverage manager
David Lloyd
09.2022 - Current
1st assistant Manager
Nando's UK & IRE
06.2019 - 09.2022
Deputy Manager
Sainsbury's
03.2018 - 06.2019
Business and languages - Business and Language
University of Hertfordshire
01.2018 - 01.2021
A level, Business/Commerce, General - Business
Highlands School
01.2016 - 01.2018
Manager in Training
Nando's
06.2015 - 11.2015
2nd Assistant Manager
Nando's UK & IRE
01.2015 - 03.2018
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