Ricky De Souza
London,England
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Manager
basilico Pizza
Hampstead, Camden
01.2021 - Current
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
- Prioritised activities to deliver programmed work within scheduled time and budget.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
Shift Manager
Domino's Pizza
Wembley, Brent
09.2019 - 12.2020
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Conducted audits and reviews to enhance team performance.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
- Led team of [Number]+ to achieve KPI targets in fast-paced environments.
- Completed comprehensive shift reports to support seamless handovers.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
- Handled disciplinary investigations and hearings with strong employee relations knowledge.
- Ordered stock and procured services to deliver on company goals.
- Led by example and demonstrated company best practices.
- Trained and mentored new employees to maximise team performance.
- Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
- Promoted safety culture through clear communications and inspections.
- Kept employees operating productively to meet business and customer needs.
- Updated training and procedures to address skills gaps and challenges.
- Developed continuous improvement initiatives to drive team efficiencies.
- Increased team efficiency by analysing staff and equipment performance.
Education
Diploma of Higher Education - FOOD AND HYGIENE
College of North West London
London 09.2017 - 06.2018
Skills
- Opportunities identification and creation
- Fiscal health management
- Key accounts and territory management
- Transformational leadership
- Workforce development
- Commercial awareness
- Change management
- Democratic leadership
- Performance development planning
- Coaching leadership
- Agile project management
- Commercial improvement planning
- PRINCE2 project management
- SMART goal setting
- Systems and automation applications
- Customer rapport
- Conflict resolution
- Industry partnership development
- Financial leadership
- Project budgeting
- Policy development
- Revenue growth
- Strategic consultancy
- Operations oversight
- Programme oversight
- Brand management
- Business administration
Languages
English
Native language
English
Advanced
C1
Timeline
Manager
basilico Pizza
01.2021 - Current
Shift Manager
Domino's Pizza
09.2019 - 12.2020
Diploma of Higher Education - FOOD AND HYGIENE
College of North West London
09.2017 - 06.2018
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