RANEESH PUTHANPURAYIL
WAKEFILED,UNITEDKINGDOM
Summary
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Customer assistant
BP SPAR
WAKEFILED, Wakefield
11.2022 - Current
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
Process associate
Hewlett Packard Enterprise
BANGALORE
02.2019 - 08.2022
- Executes operational activities related to quote, price, configuration, deal registration, order management process.
- Invoicing and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation.
- Generates invoices and client billing in accordance with service and product agreements.
- Generate the operational activities to quotes, pricing, deal registration, invoicing and contract life cycle by using SAP and SAP S4 and send the completion through SFDC (SALES FORCE)
Senior Customer support Associate
THREEM RELOCATIONS
BANGALORE
08.2016 - 12.2018
- Recorded customer communications to maintain proper documentation.
- Participated in staff meetings to discuss new developments.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Individually handling corporate accounts – end to end.
- Preparing of Timelines and Plan of Actions for successful completion of Projects on desired schedule.
- Handling negotiations and Damage claims.
- Regular tracking for ensuring the timely delivery of goods to customers.
Customer service associate
ROYAL INTERNATIONAL Worldwide Relocations
BANGALORE
03.2015 - 07.2016
- Coordinating with Clients for the relocation enquiries/requirements received with professionalism.
- Helped clients identify insurance needs and other local resources.
- Evaluating the project Cost and preparing the Quotations for the same.
- Regular follow up for Status update of the quotations submitted.
- Before and after Sales Customer Care Support.
- Regular tracking for ensuring the timely delivery of goods to customers.
- Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
Education
Master of Science - Supplychain Management and Logistics
Leeds Beckett University
Leeds 09.2022 - 09.2023
Bachelor of Technology - INFORMATION TECHNOLOGY
Anna University
Chennai 08.2010 - 04.2014
Bachelor of Science - MATHEMATICS
KANNUR UNIVERSITY
KANNUR 07.2006 - 04.2009
Skills
- Retail sales expertise
- Keen problem solver
- Exemplary customer service
- Self-motivated
- Team player
- Advanced product knowledge
- Transaction processing
- Customer care
- Queue management
- Integrative negotiation
- Excel proficiency
- Salesforce
- Office 365 usage
Languages
English
Advanced
Hindi
Upper intermediate
Malayalam
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer assistant
BP SPAR
11.2022 - Current
Master of Science - Supplychain Management and Logistics
Leeds Beckett University
09.2022 - 09.2023
Process associate
Hewlett Packard Enterprise
02.2019 - 08.2022
Senior Customer support Associate
THREEM RELOCATIONS
08.2016 - 12.2018
Customer service associate
ROYAL INTERNATIONAL Worldwide Relocations
03.2015 - 07.2016
Bachelor of Technology - INFORMATION TECHNOLOGY
Anna University
08.2010 - 04.2014
Bachelor of Science - MATHEMATICS
KANNUR UNIVERSITY
07.2006 - 04.2009
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