Owen Dyer

Assisted with daily operations of convenience stores across UK with sales reaching £120k weekly.

Supported team during successful opening of new store in December 2023.

• Facilitated company director visits and communication.
• Helped with staff recruitment and onboarding processes.
• Contributed to ongoing development initiatives for team members.
• Managed employee relations and addressed conflicts effectively.
• Monitored payroll and attendance for compliance with company standards.
• Coordinated staff scheduling to optimise workforce management.
• Tracked key performance indicators to evaluate team and store performance.
• Prioritised tasks and managed time efficiently to meet operational needs.
• Executed safe and legal duties in accordance with regulations.

Worked across convenience stores, supermarkets, and PFS (Petrol Filling Station) sites throughout the UK, adapting quickly to different operational environments and team structures while maintaining high performance standards.

• Replenished and organised stock deliveries of 500+ items per shift, ensuring strong product availability and merchandising standards
  Processed customer returns and refunds efficiently while maintaining high customer satisfaction in fast-paced retail environments
• Worked in high-risk and security-sensitive areas, following strict health, safety, and loss prevention procedures
• Maintained highly efficient workflows during peak trading periods, consistently meeting operational and service targets
• Completed continuous professional development and adapted rapidly to new systems, store procedures, and compliance standards across multiple sites