Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manthan Upadhyay

Harrow, London,United Kingdom

Summary

Results-driven and versatile professional with over more than 10 years of combined experience in retail management, clinic operations, and holistic healthcare. Proven ability to lead high-performing teams, manage complex daily operations, and deliver exceptional customer and patient experiences. Adept in balancing commercial performance with compassionate care, having worked as both a Customer Trading Manager in a fast-paced retail environment and as a Homeopathic Consultant and Clinic Manager in the health sector. Known for strong leadership, process improvement, service excellence, and cross-functional collaboration. Seeking to leverage this unique blend of business and clinical expertise in a dynamic, customer-focused organization.

Overview

12
12
years of professional experience

Work History

Customer Trading Manager

Sainsbury's
London, United Kingdom
01.2021 - 05.2025
  • Customer Service Leadership:
    Consistently delivered outstanding customer service by leading a team focused on satisfaction, speed, and problem resolution. Regularly achieved high customer satisfaction scores and positive feedback.
  • Team Management & Development:
    Recruited, trained, and managed a diverse team of up to 17colleagues. Fostered a high-performance culture through coaching, performance reviews, and ongoing development plans.
  • Sales & Commercial Focus:
    Drove sales growth by managing stock levels, implementing seasonal plans, and analysing KPIs such as sales, waste, and availability. Took proactive actions to meet and exceed sales targets.
  • Operational Excellence:
    Ensured daily operations ran smoothly across multiple departments, maintaining compliance with health & safety, food hygiene, and corporate audit standards.
  • Stock Control & Availability:
    Oversaw replenishment processes and inventory accuracy, improving on-shelf availability and reducing stock loss through effective planning and waste control.
  • Merchandising & Presentation:
    Delivered visually compelling displays aligned with brand guidelines and local customer needs, supporting promotional execution and key trading events.
  • Cross-functional Collaboration:
    Worked with wider store management, supply teams, and regional managers to align on store goals, promotions, and improvements in trading performance.
  • Data-Led Decision Making:
    Utilised data tools and reporting systems to monitor trends, identify opportunities, and adjust trading plans in real time.

Homeopathic Consultant & Clinic Operations Head

Upadhya Clinic
Surat, India
01.2013 - 08.2021
  • Clinical Expertise:
    Provided holistic, individualized homeopathic treatment to a wide range of patients, managing acute and chronic conditions with high success rates and patient satisfaction.
  • Patient Consultation & Care:
    Conducted thorough case-taking, diagnosis, and remedy selection using classical and modern homeopathic approaches. Maintained detailed patient records and ensured continuity of care.
  • Operational Leadership:
    Led day-to-day clinic operations, including staff management, scheduling, inventory, and procurement of medicines and supplies to ensure seamless patient experience.
  • Team Management:
    Supervised a multidisciplinary team including junior doctors, therapists, and administrative staff. Implemented regular training and quality checks to maintain clinical and service standards.
  • Strategic Planning & Growth:
    Played a key role in expanding clinic services, streamlining workflows, and implementing patient retention strategies, contributing to a [X]% increase in patient footfall and revenue.
  • Compliance & Quality Assurance:
    Ensured adherence to health and safety regulations, medical ethics, and record-keeping protocols. Introduced quality assurance practices that improved patient safety and service delivery.
  • Patient Education & Outreach:
    Conducted seminars, health camps, and awareness sessions to promote homeopathic healthcare and build community trust.
  • Technology Integration:
    Introduced digital systems for appointment booking, patient records, and inventory management, enhancing efficiency and reducing administrative burden.

Education

C.C.A.H - Advance Homoeopathy

Maharashtra University of Health and Science

F.C.A.H - Advance Homoeopathy

Maharashtra University of Health and science

B.H.M.S - Healthcare

Veer Narmad South Gujarat University

Skills

  • Customer Service
  • Managing team
  • Time management
  • Leadership
  • Communication skills
  • Problem-solving
  • Team building
  • Patient Records
  • Patient Interaction
  • Patient Follow-Up
  • Patient Support
  • Administrative Support
  • Sales Conversion
  • Scheduling
  • Professional Relationships
  • Clinical Standards

Languages

English
Fluent
Hindi
Fluent
Gujarati
Native

Timeline

Customer Trading Manager

Sainsbury's
01.2021 - 05.2025

Homeopathic Consultant & Clinic Operations Head

Upadhya Clinic
01.2013 - 08.2021

F.C.A.H - Advance Homoeopathy

Maharashtra University of Health and science

C.C.A.H - Advance Homoeopathy

Maharashtra University of Health and Science

B.H.M.S - Healthcare

Veer Narmad South Gujarat University

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Manthan Upadhyay