Summary
Overview
Work history
Education
Skills
Timeline
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Leon Walters

Holbury

Summary

Accomplished professional with expertise in retail operations management, team leadership, and staff development. Demonstrates a strong commitment to customer service excellence and adeptness in stock control and inventory management. Proven track record in sales performance monitoring, conflict resolution, and problem solving. Committed to ensuring compliance with health and safety standards while effectively managing time and prioritising tasks.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Customer Trading Manager

Sainsbury's
Blackfield
02.2024 - 06.2025
  • Lead daily store operations, ensuring smooth trading across multiple departments.
  • Manage and develop a team to deliver high standards of customer service and efficiency.
  • Monitor performance metrics to achieve sales and operational targets.
  • Liaise with department heads to maintain stock availability and accurate merchandising.
  • Ensure compliance with company policies and health & safety standards.

Trading Assistant

Sainsbury's
Bishops Waltham
08.2021 - 02.2024
  • Supported the replenishment and presentation of stock across departments.
  • Delivered friendly and responsive service to customers, resolving queries promptly.
  • Worked collaboratively with team members to meet productivity and merchandising goals.
  • Trained new team members on best practices and store procedures.
  • Maintained cleanliness and safety in line with company and legal standards.

Shift Lead

Rooster's Piri Piri
Bedford Place/ Winton
- 08.2021
  • Supervised front-of-house staff during high-volume shifts, ensuring smooth operations.
  • Managed opening/closing duties, cash handling, and customer satisfaction.
  • Assisted with stock ordering and inventory tracking.
  • Trained junior team members and upheld food safety compliance.
  • Handled escalated customer concerns professionally and effectively.

Education

A-Levels - Law, History, Maths, Business

Peter Symonds
Winchester, Hampshire
09.2016 - 07.2018

GCSEs - 13 passed GCSE's

Swanmore
Hampshire
09.2010 - 07.2015

Skills

  • Retail Operations Management
  • Team Leadership & Staff Development
  • Customer Service Excellence
  • Stock Control & Inventory Management
  • Sales Performance Monitoring
  • Conflict Resolution & Problem Solving
  • Compliance & Health and Safety
  • Time Management & Prioritisation

Timeline

Customer Trading Manager

Sainsbury's
02.2024 - 06.2025

Trading Assistant

Sainsbury's
08.2021 - 02.2024

A-Levels - Law, History, Maths, Business

Peter Symonds
09.2016 - 07.2018

GCSEs - 13 passed GCSE's

Swanmore
09.2010 - 07.2015

Shift Lead

Rooster's Piri Piri
- 08.2021

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Leon Walters