Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Peach

Solihull

Summary

Dedicated Customer Trading Manager with extensive management experience in retail. Delivers exceptional customer service through effective team leadership and training, ensuring a consistent and engaging experience. Monitors performance and implements improvement plans to enhance team productivity and morale.

Overview

32
32
years of professional experience

Work History

Customer Trading Manager

Asda
Chelmsley Wood , West Midlands
05.1993 - 08.2025

Asda manager for 32 years across various roles in the store across different locations.

Excellent leadership skills, multitasker, and leader of teams of 70–200 colleagues.

  • Monitored colleague performance and developed improvement plans.
  • Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
  • Delivered training modules, improving team skills, and performance.
  • Supported employee morale and well-being by developing positive practices on career development, and individual job satisfaction.
  • Conducted performance reviews, identifying areas for development and rewarding high achievers.
  • Managed consumable budget using stock and order.
  • Recruited and hired staff for perm/temp vacancies and enforced consistent policies across workforce.
  • Oversaw compliance standards, passing all inspections without any violations.
  • Managed resources to meet administrative and operational needs whilst adhering to cost guidelines and meeting quality and schedule demands.
  • Drove company growth with a proactive mindset and a results-oriented plan.
  • Directed the daily operation of a retail business and adapted to changing demands to consistently meet objectives.
  • Implemented a reward programme for outstanding customer service, boosting team morale and motivation.

Education

GCSEs - Various

Hodge Hill Comprehensive
Birmingham
1988

HR L&D

Oakwood International

Skills

  • Customer service excellence and orientation
  • Customer relationship management
  • Complaint resolution
  • Self-motivation
  • Customer retention strategies
  • Team Leadership
  • Team motivation techniques
  • Effective communication
  • Recruitment and induction
  • Group assessment facilitation
  • Training and development
  • Return-to-work compliance
  • Rota planning and scheduling
  • Discipline and grievance management
  • Mediation and conciliation
  • Mental health awareness
  • Store management support
  • Conflict resolution
  • HR policies knowledge
  • Positive mindset
  • Full driving license
  • Inventory control
  • Effective delegation
  • Ethical conduct
  • Performance management

Timeline

Customer Trading Manager

Asda
05.1993 - 08.2025

GCSEs - Various

Hodge Hill Comprehensive

HR L&D

Oakwood International
Louise Peach