Dedicated Customer Trading Manager with extensive management experience in retail. Delivers exceptional customer service through effective team leadership and training, ensuring a consistent and engaging experience. Monitors performance and implements improvement plans to enhance team productivity and morale.
Overview
32
32
years of professional experience
Work History
Customer Trading Manager
Asda
Chelmsley Wood , West Midlands
05.1993 - 08.2025
Asda manager for 32 years across various roles in the store across different locations.
Excellent leadership skills, multitasker, and leader of teams of 70–200 colleagues.
Monitored colleague performance and developed improvement plans.
Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
Delivered training modules, improving team skills, and performance.
Supported employee morale and well-being by developing positive practices on career development, and individual job satisfaction.
Conducted performance reviews, identifying areas for development and rewarding high achievers.
Managed consumable budget using stock and order.
Recruited and hired staff for perm/temp vacancies and enforced consistent policies across workforce.
Oversaw compliance standards, passing all inspections without any violations.
Managed resources to meet administrative and operational needs whilst adhering to cost guidelines and meeting quality and schedule demands.
Drove company growth with a proactive mindset and a results-oriented plan.
Directed the daily operation of a retail business and adapted to changing demands to consistently meet objectives.
Implemented a reward programme for outstanding customer service, boosting team morale and motivation.